This was the worst experience I have ever had while staying anywhere, at any time. Painters were painting outside our room when we arrived, our door was wide open. The painters were using the clock radio for music at full blast, cord stretched out to the door. I think they had been using our bathroom. We called down and asked for a different room and were told they were booked. All 4 nights we were there, there were about 5 cars in the parking lot and we saw a total of 4 other people in the hotel. The next day I awoke to see a painter looking right in our window, painting the trim. About an hour later the front desk person called to say that the painters would be painting. When we returned to our room at 11:30 pm after being gone at a reunion all day, our room was again left wide open with a piece of cardboard stuffed under our door and a note saying to leave the door open until 8 pm. so the paint could dry.This time our room had our belongings in it! There were bugs flying around our room. My husband called down to the desk to complain and was told that the front desk person would tell the manager to see us the next day. At 8:00 am he showed up at our door! We were still in bed. When I answered the door he said that maybe he should have called first. He offered no restitution and didn't even apologize. The next day, at 10:15 he showed up at our door and said we were supposed to be out by 10. We couldn't believe it. We have never stayed anywhere with a 10 am check out. Neither have any of our friends when I told them this story. Plus, after all we had been through we couldn't believe he had the nerve. Everyone we have told of this are appalled.Plus, I had a back ache for about 3 days from sleeping in the bed in our room. Half the equipment in the fitness room was broken. We left and stayed at the beautiful Grand Sierra Resort for $10. less per night!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
30 June 2011
Dear Valued Guest,
Thank you so much for taking the time to write a review. Your comments are one of the best tools we have for maintaining the highest level of comfort and service our guests expect and deserve.
Please allow me to express our sincere apologies. From the nature of your comments, it appears we fell considerably short in our efforts to provide the service and accommodations you have come to expect from Legacy Vacation Club. We value and appreciate your honest and constructive feedback. I assure you your remarks have been shared with the appropriate management to ensure the incidents you’ve described will not happen again.
Again, we sincerely apologize for your inconvenience and look forward to serving you in the near future with the excellence you have come to expect from Legacy Vacation Club.
Sincerely,
Amy Stokes
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC