“Good location, less that courteous staff, horrible beds!!! Find another hotel!!”
I had a lot family coming in from out of town and decided to reserve a block of rooms for everyone. I reserved and paid for 10 rooms. Here are some of the likes and dislikes from my family about their stay.
LIKES-Good location
Inexpensive
DISLIKES-EVERYONE complained of the beds being too hard. My father-in-law actually went and slept in his car! Upon checking out, several members mentioned this to the front desk and were told that they could have requested a mattress pad. This item was NOT offered upon check in.
The refrigerator in one of the rooms reeked of fish. When the front desk was notified, their response was that there were 2 other rooms available but since they were more expensive my guests would have to pay the difference or they could "Keep the refrigerator door closed".
The first two couples that arrived were told that there were no rooms available despite the fact that I had 10 rooms reserved and PAID FOR on my credit card 4 months in advance. When the room availability was questioned the lady at the front desk told my parties that "This is an Extended Stay and we currently have some guests who want to extend their stay so you may have to wait until tomorrow to check in". After explaining that the rooms were already paid for, my family was eventually able to get their rooms that day, 5 hours after they first tried to check in!
When making reservations I asked that all of the rooms have no smaller that queen sized beds since all of the parties were couples. I was assured that this would be "No problem". Upon checking in 3 of the 10 rooms had 2 double beds. This was the least of the problems but if this request was "no problem" then all of the rooms should have come as requested.
The rooms, besides the smelly one, were clean but very outdated. The staff was very indifferent to any questions or concerns that my family had. No apologies for the smelly room, uncomfortable beds or the confusion on their part about room availability.
We will definately NOT stay at this Extended Stay again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC