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Eldorado Hotel Casino – reviews, photos

3.5 of 5
345 N Virginia St, Reno, NV 89501
Hotel amenities
Eldorado Hotel Casino
Eldorado Hotel Casino
Eldorado Hotel Casino
Eldorado Hotel Casino
Eldorado Hotel Casino
Eldorado Hotel Casino
Ranked #12 of 67 hotels in Reno
4.0 of 5 stars 561 Reviews
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561 reviews from our community

What travellers say about this hotel
  • Silver Legacy(22)
  • Circus Circus(15)
  • Very nice(12)
  • Friendly and helpful(8)
  • Breakfast buffet(7)
  • Flat screen TV(6)
  • Standard room(6)
  • Prime rib(6)
  • Spa suite(4)
Traveller rating
    214
    196
    75
    36
    40
Only show reviews for Family (61) | Couples (233) | Business (51)
Date Rating
Logan, UT
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Always a great stop over midweek”
4 of 5 stars Reviewed 28 January 2012
1
person found this review helpful

We had to travel at the last minute and The Eldorado had good rates and was convenient access from I-80. Room was clean and neat. Only slight complaint is the pervasive slight odor of smoke that lingers in the common areas of the hotel/casino. That is just Reno, the room did not have any smell of smoke.

Overall the Eldorado is a great place to stop when traveling through Reno. Rates midweek are good and the many options for eating are very nice.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask UTtravler about Eldorado Hotel Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TX
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“The buffet is good quality”
4 of 5 stars Reviewed 27 January 2012
1
person found this review helpful

I went for a brunch. The food has varieties, but pricey (~15?). The service is good.

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Freeland, Washington
Senior Contributor
41 reviews 41 reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
“They were there when I needed them.”
4 of 5 stars Reviewed 22 January 2012
2
people found this review helpful

Not only do I feel safe in this hotel by the obvious sight of security guards, but every one of the staff during my stay were great. Every one of them. I had a change of plans due to Seattle snowstorm and spent 2 more nights in Reno than planned. They honored my room rate and helped me stay in touch with the airline and airport. I wish I'd written down names as they are great!! They made my situation an enjoyable part of my visit. The room was basic with a great view. I asked for free upgrades and was put in the tower on the 20th floor overlooking the city and valley. You aren't in Reno to stay in a room and the room was more than fine for my 3 night stay. This is my second time staying at the El Dorado and it is now my preferred casino hotel when I travel there.

Room Tip: ask for upgrades. The rooms that are higher up give a better view without so much rooftop junk in th...
See more room tips
  • Stayed January 2012, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Lincoln, California
1 review
2 helpful votes 2 helpful votes
“Great Stay”
4 of 5 stars Reviewed 17 January 2012
2
people found this review helpful

We loved the room, food and service....The walk to Circus, Circus Hotel and Silver Legacy was very convenient...Silver Legacy was our favorite place to eat....Food is good in all three hotels. The staff were very helpful....I love the events they had...which was the Peter Pan Live Show. My kids thoroughly enjoyed watching that...I just think they need to put more comfortable mattresses though....Parking was easy to find and the entry from hotel to parking was very good...

Room Tip: get a mountain view.....
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  • Stayed November 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Tacoma
1 review
5 helpful votes 5 helpful votes
“Rude and unprofessional staff”
1 of 5 stars Reviewed 17 January 2012
5
people found this review helpful

My husband and I were invited to stay at the El Dora do by tour coordinator who has made arrangements for us in the past for our Las Vegas trips. From the time we walked in the front door it seemed the guest service staff was both rude and conducted themselves in very unprofessional manners.
After we registered and paid for our rooms, we were at the elevators and the security guy was making some very rude remarks about mixed couples. We never went to the room, just left and went to the airport. I would never advise anyone without some kind of Arian Brotherhood connection stay there. I have called and left two messages requesting a phone call from a manager. I never was called which tells me this company could care less about how the staff treats guests.

Room Tip: Stay at a hotel off the strip.
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  • Stayed January 2012, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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SilverLegacy, Manager at Eldorado Hotel Casino, responded to this review
23 January 2012
Trip Advisor

Dear Guest,

Thank you for taking the time to comment regarding your recent visit. We have received notice of your complaint and are sorry to hear of your displeasure. It is our ongoing goal for every guest who stays and/or plays at the Eldorado to have a memorable experience.

Although we have a not been successful in substantiating your report, we would like to stress that Eldorado’s security personnel receive extensive non-discrimination training. We strive to provide a welcoming environment; one that offers genuine hospitality.

We want you to know that we appreciate that you put your trust in the Eldorado. We hope to welcome you back in the near future.

Sincerely,

Eldorado Resort & Casino
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Eldorado Hotel Casino

  • Eldorado Hotel Reno
  • Eldorado Resort Reno
Address: 345 N Virginia St, Reno, NV 89501
Price range (per night):* INR3,001 - 10,282

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