My husband and I were invited to stay at the El Dora do by tour coordinator who has made arrangements for us in the past for our Las Vegas trips. From the time we walked in the front door it seemed the guest service staff was both rude and conducted themselves in very unprofessional manners.
After we registered and paid for our rooms, we were at the elevators and the security guy was making some very rude remarks about mixed couples. We never went to the room, just left and went to the airport. I would never advise anyone without some kind of Arian Brotherhood connection stay there. I have called and left two messages requesting a phone call from a manager. I never was called which tells me this company could care less about how the staff treats guests.
Room Tip: Stay at a hotel off the strip.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
23 January 2012
Trip Advisor
Dear Guest,
Thank you for taking the time to comment regarding your recent visit. We have received notice of your complaint and are sorry to hear of your displeasure. It is our ongoing goal for every guest who stays and/or plays at the Eldorado to have a memorable experience.
Although we have a not been successful in substantiating your report, we would like to stress that Eldorado’s security personnel receive extensive non-discrimination training. We strive to provide a welcoming environment; one that offers genuine hospitality.
We want you to know that we appreciate that you put your trust in the Eldorado. We hope to welcome you back in the near future.
Sincerely,
Eldorado Resort & Casino
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC