I used Booking.com to make a reservation at the Cannery Casino in N. Las Vegas. When I got there, I was told that my reservation was at their other hotel, the East Side Cannery Casino, and that it was not far away.

It turned out to take over 30 minutes to get to the other property. When I got here, I found that my confirmation said that I had indeed booked the N. Las Vegas property. I ended up staying at the East Side since I did not feel like driving back to the other hotel.

My internet connection in the room did not work. I was told that I needed to call the support number, which I did. The support person said that I needed an engineer to come and fix the problem and they would send someone over. From 10:45 - midnight, no one came, despite follow up calls. I was not able to finish my work. I will never stay at any of these properties again and will likely not use Booking.com either.

Went there for a lunch with a friend. Went to the player club card booth and was treated like I was dirt. Bossy, unfriendly, uncooperative staff.

Reminded me of the military when told where to stand, when to move and what counter to go to. What information I needed and answered too slow. Wasn't sure if I had a card, its been so long. Thought I committed a crime because I wasn't sure if I had a card.

After that experience, we decided we would have the buffet lunch and not gamble there. Other casinos nearby wanted my business more. The people at the buffet were at least a bit more friendly and attentive.

I do remember a few years ago, I was there for a movie and had a similar experience with the movie staff, now I remember why I never returned.

if you are booking a non smoking room good luck, the smell of smoke from the other floors is
just horrible it stinks all the way up the hall way even on the non smoking floors
all your clothes stink and our non smoking room stinks and we got headaches.

Stayed here for the first time early January 2012. Our son and daughter in law live nearby and will stay here again in the future. We were very surprised with the very nicely updated rooms. The casino floor was much bigger than we expected and they are very generous with their complimentary drinks. We ate breakfast at the Victory's Cafe and received excellent service and meals. Our only dislikes were that the hallways of the hotel itself smelled terribly of cigarette smoke and that they charge $13 a day for internet connection. These two items were not a big deal to us at all and will not keep us away in the future. Highly recommend this location if you are in the North side of Vegas!!