i dont have anything to say about their cabins because they are awesome. but the service was really really poor. first when we asked for extra toilet paper, they hesitated to give it to us. what kind of service is that? on our way home, we found out that they charged us extra $400!! stating that someone complained that we were making noise in our cabin until 6am? first of all, how can that be when senior citizens and toddlers were inside the room? and at 6am? i dont think so. second, they stated that they knocked at our cabin three times to complain about the noise?? that is impossible. when we called, they told us that once someone complained about any noise, the deal will be is you will end up paying for the other person who complained plus your own cabin. and they were insisting that we did sgn a policy? policy? and charging 2 rooms total? ive never heard of that rule even on 5 star hotels i dont think they do that. i dont recomend this lodge at all. people in te office were rude. very rude.
- Mt Charleston Lodge
