Got my credit card statement after a 3 day stay and noticed a $70.00 resort fee. Called to find out what that fee was for and all they could tell me was that it was a resort fee. I asked what the resort fee got me and they could not tell me and then just hung up. I called the next day and talked with someone else and they too just hung up on me. I called my credit card company and got the fee reversed but this was a inconvenience for me. I have stayed at many hotels in Vegas and would never go back to this one. If you stay here make sure you check your credit card statement.

Stayed here to celebrate our 10th wedding anniversary. We have visited Vegas many times and was married there. Front desk personnel was fantastic. When I asked if there was any upgrades available, she went to speak to a manager an ended up giving us a zuigat suite for just a little more. It went very quickley. The room was fabulous! 1200 square feet of luxury. We loved the spaciousness and cleanliness. The bed was very comfy and the ammenities where suffice. Downsides? Room did have some wear and tear. Towel holder coming out and wall paper pealing on the corners. TV's where still CRT. Did have Bose stereo though. It was very clean and neat. Did not use the jacuzzi tub, but would have loved too. Just ran out of time. Saw Zumanity there and had a great time. Very funny and entertaining. Heed all warnings! Not for kids or the prude. Tried a couple of the restaraunts. The burger bar was good but overpriced. The staff was great. Al Fornios was great and so was staff. Food was good quality, a little dissapointed in the calamari. Sevice was excellent. Nathans hot dogs upstairs was.....well a hot dog. No complaints. Had a late night steak dinner at Americas and the food and service where great despite it being 2 am. The breakfast buffet (which is the only buffet offered) was good, a little overpriced. The only thing I was really dissapointed in at NYNY was the casino staff. They seemed very cold and bored. Not very helpfull or willing to assist. Believe it or not the best "casino" time we had was at Imperial Palace. The dealers where very fun and helpfull. We went there every day. Dont reccomend staying there though.I will stay at NYNY again, just not gamble there.

Upon our arrival, the room was clearly NOT ready. Beds not made, dirty towels strewn all over the room and bathroom, trash all over. Calling the front desk was a joke. It took several tries to convey our disgust. Finally we were moved to another room- trying to navigate the endless hallways w/ 3 large suitcases was really not fun. Then the room key didn't work. Stranded in the hall for what seemed like forever, until a very helpfull cleaning person came to our rescue. She called security and he came almost immediately. Then we were told to go down to front desk to get the key reissued. That took another 1/2 hr of just standing in line-which we were told to to go right to a clerk- but there was no way to get to one without busting in on someone else. Finally I went to the tour desk to ask for a manager. They pointed him out and I explained our frustration. He then called the front desk manager over and she finally got the key reissued.
Then there was the pool issue. It was January so the pool was closed. Understandably, but we were told we could use our room key at the Excalibur next door "use the pool". We were never told how beautiful it was over there. We just thought, hotel pool! Not even close. We happened to walk over out of curiosity and saw how relaxing it would've been. There were lounge chairs and sun and adult jacuzzi! We had show tickets in 2 hrs! It would've taken us that long to walk back to NyNy, get our stuff and walk back. So disappointed. I wish they would have explained what the Excalibur had to offer instead of saying "use the pool!"

the room decor has low taste. heating system is poor. whether too hot or too cold. restaurant is small. sports betting room is small and not inviting.

lobby small stores were gear to children.

dancing girls behind the black jack tables were very attractive and professional.