I don't know why reviewers have been so kind to this hotel's ROOMS. Everything else about the property was great (and accurate). The rooms (two of them), however, were a different story. I checked in very early, and I was happy that a room was available. It was a handicapped room. However, I've stayed in them in other hotels before and never had a problem. I should have clued in when the desk clerk mentioned, "See how you like it. If you don't, come down and let me know. When I got into the room, it was just slightly above "flop-house" quality. One of the pillowcases was obviously dirty, as were some of the tabletops. Almost all the furniture was chipped, the TV was an old-fashioned CRT, and the walls looked like they hadn't been refinished in 40 years. The bathroom, however, was clean, and the room had a refrigerator.
I wanted to sleep for a few hours, so I was satisfied that I would be allowed to change rooms the next day. The next day, I moved into a regular room on a different floor. Once again, lots of dirty tabletops and chipped furniture. The new room had the same type of old-fashioned TV, and the phone was filthy. The pillowcases, however, were all clean, the walls were better, the bathroom was very clean, and the room still had a (free) refrigerator.
The casino is very laid back, as about 80% of the clientele are retired Hawaiians. The best thing about the casino is the full-pay 25 cent 10/7 video poker. It's actually better than 100.17%, as all 4-of-a-kinds get a scratch card for more winnings (as long as you have your B Connected Card in the machine and you wait for the slot attendant before playing another hand. Buffet is excellent and well priced. Also, a very cool coffee shop (Market Street Cafe) is right across the indoor walkway at their sister property, the California.
Bottom line, next time I'll stay back at Four Queens (the second best rooms downtown, after Golden Nugget). However, I will come back for the full pay video poker.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
11 January 2012
Thank you for your feedback regarding your recent experience with us at the Main Street Station. We strive to maintain a high standard of service and sincerely apologize for your unsatisfactory experience with us. Your comments have been forwarded to Housekeeping as well as our Hotel Management for review. Again, thank you for your comments and we know you have many choices for places to visit when you are in Las Vegas and hope you will give us another try.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC