always stayed several weeks in vegas,returned home today after the best week of our 4week stay,could not fault any staff member,food was good [note:icomplained about food on previous visit]

There is not enough room to list all the things that went wrong with our stay at your hotel. I wish I could blame it on just one thing but the facility and staff can both take about 50-50 credit. The highlights of our most disappointing, not to mention frightening experience, would be when the elevators kept breaking down and one elevator constantly had an out or order sign on it. Sunday morning, the 26th of June, I was trying to get off the 2nd floor when again one of the elevators was out of order so I wait and wait and wait for the working one but it wouldn't come up so I try to take the stairs thinking this would be safer and I get locked in the stairwell. Being a claustrophobic, this experience was devastating to the point I broke down, shaking and crying. When the security got me out finally they acted like it was no big deal even though I was visually shaken. They also advised that we should still use the elevators even when they indicate they are broke down. That is insane!! I could not believe what I was hearing and just wanted to check out right then and there having been terrified and humiliated but this greedy hotel had already charged my card for the 3 days I was to stay. Smaller complaints compared to this one would be charging a per day charge for the damn coffee machine. Are you kidding me!?! I paid over 100.00 per night and they dare say there is a deposit for a rinky dink 4 cup coffee machine!?! Not even a Motel 8 would stoop so low. his hotel is very unsafe and not fit for guests. I have always been a gracious and appreciative guest no matter where I stay and your staff took advantage of that nature and treated me, my children and my elderly mother very rudely like we were bothering them and could care less about our stay. One final note: I'm still trying to understand how a small glass of orange juice can cost more than an entire breakfast. We are frequent travelers not fit for guests. I have always been a gracious and appreciative guest no matter where I stay and your staff took advantage of that nature and treated me, my children and my elderly mother very rudely like we were bothering them and could care less about our stay. One final note: I'm still trying to understand how a small glass of orange juice can cost more than an entire breakfast. We are frequent travelers,unfortunately we wiill not be staying here ever again.

I don't know where to begin. Let me start with the smell, It smelled like an ashtray....talk about second hand smoke They tried covering the smell in the no smoking section with this god awful smelling deodorizer....that was horrible.. The door to enter our room wouid not stay closed, I woke up with the door wide open. I called the front desk and they said the doors were like that...well I never knew a door to close an open back up on its own...it did that the whole 4days we were theyre. To top it off the tv did not work, it took them 2days bring in a new one.....Front desk was HORRIBLE so was room service...they didn't clean our room. That was just the hotel, the casino people were rude...no wonder it was like a ghost town.....they scared everyone off... REALLY NO JOKE THIS PLACE SUCKED!!!!

My family and I travel to this hotel for a recent Soccer Tournament. While our car was in the valet's possession our cameras and other electronics were taken from our vehicle. Since their security cameras could not see someone in our vehicle at the exact time it was broken into, they would not insure the theft despite their negligence in leaving the car unlocked.