We stayed there in late July 2011. We stayed in a large loft suite near the front of the complex. We were booked to stay three nights but we left the first evening we were there. The grounds are nice but we found it odd that there were stay cats wandering around. We visited one of the pools but found it small and overcrowded. The hot tub was almost empty and did not appear to be very clean. The "excercise room" was a joke and was actually a little creepy given its isolation from the rest of the complex -- I would not work out there alone. The lobby has a small noisy bar and there was loud rap music blasting and scary looking people hanging around after it got dark. After returning to our room after dinner we noticed dozens of tiny bugs crawling around a glass of water left in the bedroom on the nightstand. Upon further inspection the same bugs were found crawling around in the kitchen near any source of moisture. By 11 pm we decided that we could not sleep there for the night and booked another room at a place just off the Strip. I crushed a few bugs with a piece of paper and brought it with me to the front desk, explaining to them that we were leaving and that I wanted to cancel my 3-day reservation and be refunded all my money due to the presence of bugs in the bedroom and kitchen. They argued with me for about 10 minutes and claimed that they could not refund the 1-night charge because we had checked in at 3 pm and it was now 11 pm. The manager took a quick look at the squashed bugs and then took the paper from me, and, without asking, walked outside and threw it into a deep trash can out front (presumably so I could not retrieve it). They offered to put us into a different room but I told them that we were already packed and ready to leave and we just wanted to get our money back and go. More resistence. Even an insinuation that we were ripping them off by staying for 8 hours without paying. Finally, I said something like "Look, I am leaving in the middle of the night with two small children, obviously we are not a very happy with our experience here. Let's just call this even so we can go." They then reversed the first nights charge on my credit card and we left. Obviously, we will never stay there again.
- Alexis Park Hotel
- Alexis Park Las Vegas
- Alexis Park Resort Las Vegas
