We visited this HI because we were visiting friends in the area. Service was excellent, rooms were clean and comfortable. As in an earlier review the room was freezing until we turned down the thermostat. Food was good for breakfast and kids enjoyed the Belgian waffles & cereal. Would stay here again if in the area:

Pro: location off freeway, breakfast included, served coffee & tea all day
Cons: small exercise room, jacuzzi would be nice

Although I've stayed at this hotel numerous times, this visit was definitely lacking. First, when checking in, the room was 57 degrees F. It was inhospitable at that temperature; apparently the thermostat had been set to off, and the weather was really cold, hence the room temperature. Additional pro's and cons:
Pros:
* Free wireless access
* Widescreen TV
* Free hot breakfast provided downstairs - with belgian waffles included
* They were very hospitable in offering a late check-out when we asked.
Cons:
* Shower only worked in mega massage mode - too hard to even shower in, much less wash my hair. Tried many times to adjust the Waterpik showerhead, to no avail
* Only decaf coffee was left for the coffee maker; had to call the front desk to get non-decaf.
* Beds are only sort-of comfortable - not soft enough for my liking, and with scratchy sheets, and what seemed like fake stuffing pillows
* Towels were rather threadbare and not pristinely white. They should change their laundry service.
* Breakfast was lackluster - "omelets" that were pre-prepared, and resembled what you might get on a plane; oatmeal that had clearly been prepared hours before; maple sausage that was less than appealing; yoplait yogurts (but none were sugar-free); muffins that were very dry; fruit salad with oranges, grapes and melon, and a few other things. We didn't have the waffles, although in the past, they have been quite good (make them yourself). All in all, the breakfast wasn't that appealing.

Bottom line - the hotel was very empty; maybe it does better with more guests. I probably won't stay here again (you would think being as empty as the hotel was, they would offer a free upgrade to a room with a mini refrigerator to a good Hilton Honors guest). I have heard The Element by Westin is very competitively priced, and will check that next time.

My husband and I stayed at this hotel for 20 days while transitioning between houses. It was clean, had very comfortable beds, good hot breakfast -- all of the things Hampton is known for. But, we were MOST impressed by the extremely friendly staff at the hotel. Their service was above and beyond what we expected, and they were consistently helpful and always smiling. We were very impressed by the efficiency and friendliness of Gloria, who serves breakfast. Not only did she keep all of the breakfast items fresh and stocked, but she also showed a genuine interest in each guest who came to eat -- always offering to do anything she could to make theirs a better experience. Francisco at the front desk, Mary who cleaned our room, and even the maintenance man (who hooked us up with a refrigerator for our stay) were all awesome as well. The quality of the staff make a huge difference at any hotel, and in this case, they made a very positive impression!

We chose this hotel as we were spending most of our time away from the strip and wanted a non-gambling, non-smoking hotel. It was fine for our purposes. The location was hard to find at first, and the area has a definite residential/strip-mall feel to it, but overall it was fine. The beds are super comfortable and it was very quiet.

My only complaint would have been the breakfast. The hotel doesn't appear to have a kitchen or restaurant and providing a "hot" breakfast means food prepared elsewhere. We just stuck to the bagels and a yogurt, which is ok for us, but I think the hotel should stick with a continental breakfast and not try to do too much. The eggs and sausages looked inedible. For us, quality is much more important than quantity and we're not a fan of sweet muffins, danishes, and other pastries for breakfast.

Along that line, the hotel only uses disposable dishes -- paper cups, foam plates, plastic cutlery, etc. A huge amount of waste and in conflict with the environmental sustainability image Hampton is appearing to project.