What a shame. The Meridian seems like it could make for a really great stay in Vegas, with its convenient location, 2 gorgeous pools and lovely plantings on the grounds, the suites themselves tastefully turned out with nice furnishings. But the beauty of the property was matched by the total disaster that was our booking broker, Travel Link. This organization cannot possibly be legitimate, because no legit operation would cause the single worst experience I ever hope to have while traveling. My company booked 9 apartments (the Meridian is a mix of actual homes and condo's for rent) during April 2009 to accommodate our group, two people to each apartment. We booked a YEAR in advance. Travel Link only came up with 7 apartments for us in the end, breaking the contractual promise. Luckily we had one no-show in our group, and someone else stayed in a different place last minute. It was a major battle to obtain the keys..the KEYS to the rooms...a major battle fraught with many phone calls...yes, simple room keys should be a no brainer. It only got worse from there. Some rooms had no power, some had no water, some had no cable. One of the apartments, the rightful owners walked in on us, expecting to stay there themselves for the week, seems Travel Link had somehow given us an apartment that was already occupied? Awkward! Two of the seven apartments literally got seized by the bank DURING our stay. Imagine being on a business trip, coming back to your room from your daytime conference to find a foreclosure notice and your door bolted shut. The police had to be called because my colleagues were unable to get back inside to rescue their belongings! It turned out that in the year since we booked, the Meridian had lost its hotel license and wasn't supposed to be leased, which explained the lack of any normal amenity such as keys, room service, a front desk or concierge, maintenance, Internet, cable or actual access to the place -- we had been promised the gate house for meetings, and poolside breakfast, both of which were denied because of the whole licensing issue. Lack of all those amenities was twice as disappointing, because we had conscientiously sent an advance scout in October, from Boston to Vegas, specifically to confirm all of these details. Who is that careful? We are. But it didn't help, it was all smoke and mirrors. Talk about a bait and switch. From keys to lack of wifi to strangers barging in, so many things went wrong that week that several of us quite literally ended up in tears. And it's not over, Travel Link is still wreaking havoc -- when our credit card bill arrived, it showed that they had charged us not for 7 rooms, but for 18! Shocking. We're still dealing with that fiasco with our credit card fraud division. The only way I would ever recommend the Meridian is if a) you confirm with the city of Las Vegas that they have their hotel license back and b)you do NOT book via Travel Link. I must take a moment to say that the guards patrolling the property and manning the front gate are very courteous, and sympathetic, seems they're all aware of the situation at this place and do their best to at least be kind to the poor walking wounded unlucky enough to have booked a stay. Never again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
