Room was very clean, bed was comfortable, staff was friendly and efficient. But, there were a few small annoyances. To wit:
1. Air conditioner cranked out the cold air, but would occassionally emit a loud wheezing, gurgling sound (sort of like a Model T starting up). We called the desk shortly after checkin, they said "Don't worry about that noise, it's normal". Well, if it's normal it shouldn't be! Call an HVAC guy. Having said that, I was pretty tired that night and it didn't keep me awake.
2. The hotel boasts an airport shuttle (McCarron is 10 minutes away). They called a few days before the trip and said the shuttle was wouldn't be running during our stay. No credit was offered for the inconvenience; rather, our party had to make two separate airport runs for different flight times.
3. Wireless internet was out of order for several hours on departure day. No explanation was given.
4. Hotel's gym consists of four home-gym quality aerobic machines and a television. I looked forward to a nice workout on the bike while watching TV after dropping my friends for their early-morning flight. Unfortunately, the bike was stuck in super-hard mode, no matter how I adjusted the machine. I then moved to an eliptical machine, which eventually worked right after lots of fiddling and restarting it several times. It was wobbly and a bit rickety, like you might expect in an overused cheap piece of equipment. Come on, Holiday Inn! Invest in some decent equipment! For a few thousand dollars you could have a real business-quality hotel workout room. To add insult to injury, there was no remote control available, and the TV seemed to require one (couldn't turn it on by pushing buttons on front panel), so I wasn't able to watch TV either.
The hotel is clean, new, and bright. It's staffed by enthusiastic and friendly staff. And these complaints are minor in the big picture, so I gave HI Express three stars. But the general impression is that the place is run on a shoestring budget, and the owner is unwilling/unable to put any money into the property.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
31 October 2011
Thank You for your review, we are glad you chose to stay with us. We do appreciate you taking the time to make us aware of items that did not meet your expectations. We strive to deliver a fabulous stay for every guest. We hope to see you again soon in Las Vegas. Thanks, Laura
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC