I have nothing to say bad about this property. They did everything to make sure our stay was beyond comfortable. The rooms definitely live up the pictures and the two person jacuzzi tub is AWESOME. I did think the service in the restaraunt was kind of slow but the servers themselves were warm and kind. One day we found that the jets on the pool jacuzzi were not working. I alerted someone in the restaraunt who immediately got on the phone with maintenance to have the problem resolved. The young lady at the front desk (Trinity C) did an excellent job setting up a reservation and getting us transportation to the indoor go cart racing. There was a little confusion at check in with how much $$ they will hold if you are paying with a debit card. I am not used to hotels discriminating between debit cards and credit cards use when booking hotels (car rentals do of course) In most situations this is might have soured my desire to use this property again but after a few short discussions we were able to work out something to please all parties. I just suggest that the reservation center is clear with the deposit policy since I did make my reservation on the phone. On a positive note, If you don't mind being off the strip (very close to Ballys, Westin and Flamingo) This is the place to stay!!! Mature, clean, nice staff. Also I did not like paying to use the business center but hey in Vegas they charge you for everything.
- Platinum Hotel
- Platinum Hotel Las Vegas
- Platinum Hotel Spa
