Made the mistake of complaing to the front desk about the pool not being open on time, told them that i was tired of the weekend performance and that i was going to contact corporate in the morning, maint guy threw me out of recep area and the followed me out the door to make threats about what he was going to do to me after he got off work, called las vegas p.d. and turned him in. this place is crawling with cockroaches, trash never dumped on weekends, litter and trash everwhere when the manager is gone, constant smell of deg feces. One wash room has been broke down for a month, the exercise room was destroyed months ago by vandals and still is not operational. the stay here eat free thing is very misleading, only two of their properties have restauraunts, one in jean 25 miles away the other on the north end of town in the old strip area 5 miles away, not very conveinant for meals if you ask me, they also decide what you eat, only breakfast, or their special whatever that is, with the bug infestation here at this place i would not eat prepackaged food in their restauraunt!!!! We have traveled over 15,000 miles since may all over the southwest all the way down from alaksa, this is the absolute wrorst service, prop condition, we have seen!!!! The beds suck and the water barely comes out of the shower head and it leaves a black residue on everything, you might ask why are we still here? There is an absolute no refund policy!!!! this place will get not one more dime out of me!!!!!

In my 40 years of life, I've never encountered such an establishment that was so non-service in a service industry! Rooms were bare minimum & their "Jewel of The Suite Life", should be removed from their site! Bugs in bed, security does every thing including housekeeping after 6pm. Should be shut down by OSHA!

BAD BAD BAD!

Stayed at the one on Trop and Valley View and it has been a nightmare.

Train shakes building, screaming kids, prostitution, drug deals, internet NEVER works, and the phone didnt even have a cord!!!

Room was dirty, and didnt even come with a remote to the TV!

They advertise free food- but you have to take a coupon to the Gold Spike downtown...NASTY!
BAD BAD BAD!

i booked this hotel a week prior to arriving. it seemed like a good deal. me and my friend are celebrating our birthdays. we arrived late friday to see that the entire lower level is under remodeling. which was disturbing caused they mentioned nothing of this. we went out via the shuttle service, the shuttle driver conned us into beliving he was giving us free V.I.P. passes into Tangerine. We gave him a really good tip. come to find out there were promoters all over the strip and casino handing theese passes out for free!!! Saturday we were woke up at 6 am by pounding hammers from the remodeling below! we woke up rather early and got ready to spend the day downtown fremont street. the water went out in the morning so we couldnt take showers! they gave us no warning or apology! we came back from fremont street to discover fans scattered about in our room beacuse it had flooded after we left! we called the manager and went to speak with her. she accused us of leaving the water on intentionally and told us how we could be liable for thousands in repairs. that ruined our saturday night needless to say which turned out to be our birthdays. they moved us into seperate rooms which was the only proper thing they did all weekend. the room they moved us into showed signs of an electrical fire in one of the outlets! i have pic of all of this i will be uploading ASAP
so far they charged me 200 on my credit card which is UNAUTHORIZED! as of now there being investigated by my bank for fraudulant charges!