Made the mistake of complaing to the front desk about the pool not being open on time, told them that i was tired of the weekend performance and that i was going to contact corporate in the morning, maint guy threw me out of recep area and the followed me out the door to make threats about what he was going to do to me after he got off work, called las vegas p.d. and turned him in. this place is crawling with cockroaches, trash never dumped on weekends, litter and trash everwhere when the manager is gone, constant smell of deg feces. One wash room has been broke down for a month, the exercise room was destroyed months ago by vandals and still is not operational. the stay here eat free thing is very misleading, only two of their properties have restauraunts, one in jean 25 miles away the other on the north end of town in the old strip area 5 miles away, not very conveinant for meals if you ask me, they also decide what you eat, only breakfast, or their special whatever that is, with the bug infestation here at this place i would not eat prepackaged food in their restauraunt!!!! We have traveled over 15,000 miles since may all over the southwest all the way down from alaksa, this is the absolute wrorst service, prop condition, we have seen!!!! The beds suck and the water barely comes out of the shower head and it leaves a black residue on everything, you might ask why are we still here? There is an absolute no refund policy!!!! this place will get not one more dime out of me!!!!!
- Emerald Hotel Las Vegas
- Emerald Hotel Tropicana
- Emerald Suites Tropicana
