i booked this hotel a week prior to arriving. it seemed like a good deal. me and my friend are celebrating our birthdays. we arrived late friday to see that the entire lower level is under remodeling. which was disturbing caused they mentioned nothing of this. we went out via the shuttle service, the shuttle driver conned us into beliving he was giving us free V.I.P. passes into Tangerine. We gave him a really good tip. come to find out there were promoters all over the strip and casino handing theese passes out for free!!! Saturday we were woke up at 6 am by pounding hammers from the remodeling below! we woke up rather early and got ready to spend the day downtown fremont street. the water went out in the morning so we couldnt take showers! they gave us no warning or apology! we came back from fremont street to discover fans scattered about in our room beacuse it had flooded after we left! we called the manager and went to speak with her. she accused us of leaving the water on intentionally and told us how we could be liable for thousands in repairs. that ruined our saturday night needless to say which turned out to be our birthdays. they moved us into seperate rooms which was the only proper thing they did all weekend. the room they moved us into showed signs of an electrical fire in one of the outlets! i have pic of all of this i will be uploading ASAP
so far they charged me 200 on my credit card which is UNAUTHORIZED! as of now there being investigated by my bank for fraudulant charges!

when i first booked this i was kind of skeptic because of the reviews i read on it. aftef finding out at the last minute that 4 other people were going on vacations with my husband and me i booked a 2 bedroom. when i got there the staff was very friendly and welcoming. it was a very comfortable location!!! the rooms are very big and very clean!!! i highly recomend this if you have a big family , they do all they caould to accomodate you with as many rollaway beds. plus if you wait til you get there its complimentary!!! they also have complimantary shuttle and coffey this was trully a great place!!! will be back there in a month!!!

Stayed here for 2 weeks, although off Strip it was just what we needed - cheaper, more space in the rooms, a little quieter but with proximity to Orleans Hotel, & 24 hour shuttle to & from the Tropicana. Very pleased with stay here, can't understand some of the negative reviews - we had no problems - rooms were very clean, cleaning staff were thorough & very friendly - some Reception staff could be a little slow but tried to be helpful. Shuttle guys were great especially Anthony & Dave. We would come back & recommend it to other people. Only criticism, the couch in our room was a little battered - other than that we had a great stay

I stayed at the Emerald Suites for 4 nights and the service got worse every day. One day we did not get maid service at all, and if we did get maid service they never left enough towels and they did not vacuum. The hotel advertises free wireless Internet, which they do not have. The pool was dirty (dead bugs, hair, and a film on top of the water). The shuttle service to the Strip is nice but we usually has to wait at least a half an hour for the shuttle to arrive (when they told us it would only be a couple minutes). I would not stay here again. Pay a little more and stay on the Strip, it would be well worth it.