Dear Ms.
I placed a call to your 888 number and spoke with Gina on Tues. July 13. I told her I would like to speak to the Customer Service Manager. I explained to her why I was calling and she informed me that the owner would return my call that day or the next day. On Friday July 16th, I again called Gina as I had not received a call from the owner. She more or less said there wasn't anything the owner could do for us. Oh yes, if we had called while we were in Las Vegas they could have come and sprayed for the cockroaches, and I guess cleaned the carpet too. I guess they underestimate our intelligence, as I would never allow spraying with small children in the room, and please tell me how they planned to shampoo the carpet. And why should any of this need to be done for the price we paid to stay in a 5 star?????? resort.
Here's just a list of some of the things we had to contend with.
1. Dirty carpets
2. Nails or tacks sticking up out of the carpet. You're just lucky no one got hurt as there could have been a serious problem.
3. We were assured that there was a shuttle service that ran frequently back and forth to the strip. Wrong! There was no shuttle at all.
4. We were all told that the condo's had a davenport that made into a queen size bed. You had better set your staff straight as what these condos have, as there were no davenports that made into any kind of bed. You say your 2-bedroom condos on the Internet sleep 5. I have never heard of any hotel, resort or motel that considers a davenport a bed to sleep in.
5. Then we had one of the lovely neighbors who informed us on the first day that he was the mayor of the complex. We were sure he was in charge not knowing. He told us when to put our chairs back and where. His wife was rude and they spent a great deal of time around the pool acting as owners.
6. I have a problem, and so might the law with your "bait and switch". Advertising on the Internet with one price and waiting until we made our reservations to tell us the advertising was in error. However it remained on the Internet for some time after we brought it to their attention. I will be sending a letter or contacting by phone the Better Business Bureau.
7.Someone came and took most of the chaise lounges to be repaired leaving very few to sit in around the pool. They were in terrible shape I will admit that, but how about a few at a time.
8. Then there were the cockroaches, the water leaking under the sink and the constant mopping up of the floor, and the electricity off in the bathroom. Good thing my husband is an electrical engineer and could figure out the problem.
9. And then there's the wonderful clubhouse used primarily for the realtors and offices, which closed at 5:00. I think we definitely need some sort of adjustment as this was not what we anticipated nor should have expected
As a retired school teacher I cannot believe that the owner would not return calls. I would think she would want to know what’s going on in her Vegas investment. My husband and I travel all over the world and we have never encountered anything like what we had in Vegas. And that includes staying in Ghana and Nigeria. I would have expected better in a Motel 6.
Lots of people were interested in what we thought of your resort (which by the way isn't even named Sonoran and was difficult to find especially for the cab drivers) and believe me the advice is, "stay somewhere else".

The above is from a letter I sent to the owner and have yet to receive a reply. These people managing this outfit are really uninformed, non-professional, and totally unaware of what is going on, and really don't seem to care. I truely believe Mr Lee's letter, it was a nightmare. It was one thing after another and we will make sure that no one stays at any of their facilities. We travel lots and with our jobs we know many many traveling people.