Have been staying here for a couple of months and here's the real truth about Emerald Suites: These reviews that say this place is great, have to be from the management or something, because I've not spoken to anyone staying here that likes it. The worse thing about this place is the "FREE INTERNET"! The internet is down more than it's up. And when I call the front desk to let them know that the internet is down, they sound annoyed, and can take anywhere from and hour to a couple of days to get back up. My business is internet based, so I've had to go get a WIFI Hotspot from Verizon because of this. And when it's up, it's barely faster than dial-up. This is a fact about their "Free Internet"!
The management and front desk employees are not friendly, do not give a crap and make it real clear of that, especially when I call them. While in the front office, I've observed them slamming the phone down on customers, rolling their eyes at each other while talking to a customer and other rude behavior. The basically treat tenants like trash and act like they are above the rest. We are staying here for the winter and that's it and never will again. There are a lot of "shady" characters around here....drug dealings going on a lot. Prostitution, etc. We had no idea this place was this bad when renting it.
If your room is on the inside facing the "courtyard", you will be blessed with noisy kids screaming, people running up and down the walkways that will rattle your room like an earthquake and people hanging out on the balconies watching you come and go. If you absolutely have to stay in this place, demand an outside room so you can keep an eye on your vehicle and it will be much more quiet also.
ALSO: The rooms DO NOT look like the pictures on their website!!! Don't be fooled by that. And don't believe the reviews that say this place is great! I made that mistake and never will again. You will do well to pass this place by! And.....THE FREE INTERNET SUCKS!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC