This has been the worst trip ever, and as a traveling sales rep for the last 8 years, I've traveled an awful lot. I booked five nights here while I was working at a trade show at the Sands Expo center. After the second night I woke up with many itchy red spots all over my body, my arms, back, chest, legs, neck. I was hoping in my mind it was anything but bed bugs, maybe an allergic reaction to something, perhaps mosquitos got in, anything. I got home very late after my third day of trade show work and going out with clients, so I slept in the bed again hoping the itchy bite marks weren't what I feared. When I woke up the next morning and had nearly double the bites that were there the morning before, my fears were confirmed. With the use of the extremely bright Las Vegas sunlight coming through the windows, I peeled off all the sheets and began scanning every inch of the bed, seems, sheets. It only took a handful of seconds until I spotted a clear little bug with a full red belly. I squished it immediately and saw my blood squirt all over the white sheet. I hastily packed all of my stuff in plastic bags, threw them in my suitcase, and called a friend staying at another hotel to come pick me up so I could get a room at another hotel.
The real fun starts when I come back the next morning, today, to speak with the manager about my nightmarish experience and the hassle I am going to have to go through to do whatever possible to try and prevent these evil little creatures from traveling back to my apartment and creating an even larger problem for me. The manager tells me housekeeping is going to go clean the room and confirm that the room does in fact have bed bugs, at which point I simply pulled up my shirt and showed him the many grouping of three bites in a row covering my torso. He grimaces at the site and says that they won't have a problem refunding me for my stay, I'll just have to go through Orbitz since I booked through them, but that it wouldn't be a problem and he was very sorry. He told me I didn't have to stick around for that if I had stuff to do, which I did, so I left to do work and came back later in the day. He was off at that point, and the woman in charge had relayed to me that housekeeping didn't find any bugs, so I was basically out of luck. I again pulled up my shirt to show her all the bites, and reminded her that I found two myself in a quick look at the mattress, at which point she just became so flustered she announced to the crowded lobby, "I can't take it, I'm going home."
I'm still going to continue to fight this through Orbitz so they can call back and speak with the property manager during the week, and I'll go through American Express as well, but for a hotel to not take care of a customer who has become completely covered in bed bugs and has to deal with the continuing problem of worrying if they will end up infesting their own home, is absolutely mind blowing and infuriating and nobody should ever stay here. There are way too many hotels in this town, saving a few bucks to stay here in no way makes up for the expenses that I am incurring and the ridiculous hassle.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC