“Great place if you REALLY want to get disconnected . . .”
Neither my husband nor I had been to Vegas for more than a decade, and we were really looking forward to our stay at the Trump. We booked our room several months ago with a Travelzoo deal ($89/night) and the reviews on Trip Advisor looked very positive. Strangely, none of the reviews noted some serious issues with the property. First, the cell phone reception was spotty (at best) to nonexistent. Why? We were told it had something to do with Trump using gold on the outside design of the building. Wifi reception was no better, almost nonexistent. We complained about this after reaching our room, and were moved to another room (an upgrade). The reception at the new room was no better, and again we called management. They offered to move us to yet another room, but as we had already unpacked twice in a one-hour timeframe, we were hesitant to do so. They suggested we go to the third room, check the reception, and if we liked it better, we could then make a final move. While we were waiting for the bellman to come with keys for room number three, two women (using keys) walked into our room. Apparently they gave our room away already. . . I called downstairs and spoke with the manager, who was very apologetic and who assured me that room number 2 was still ours. The bellman came and we went to check out the third room. Unfortunately, reception was no better, so we decided that we'd stick with room number 2. We arrived at room number 2 only to find out that our keys no longer worked. Good thing the bellman was with us, as he went downstairs to get another set of keys. At this point we were pretty frustrated. In addition, while the beds were comfortable, the loud trains going through definitely impacted our sleep quality, and we were told that the trains affected the majority of the hotel's patrons. (Shocking that these items are not noted in other hotel reviews--these factors would definitely have swayed us to stay elsewhere.) But the hotel did have some nice features/elements. For one, the bell men were wonderful and understanding (must have plenty of practice of people moving to multiple rooms), the rooms were very clean and very large, and we were upgraded to a much larger suite at no charge. After the fiasco with the room changes (and being locked out), management did waive our resort fees (good thing as the resort fees included the imaginary free wi-fi connection), and they did send us a bottle of house wine. The location of the hotel was pretty good, close to the Wynn and the fashion mall, and the gym was also very nice. But, as it is important for us to stay connected to family and work, the Trump simply isn't an option for us in the future.
Not for business travelers!
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
26 April 2012
Dear valued Guest:
Report response as inappropriate
Thank you for taking your valuable time to share with us your experiences during your recent stay. I apologize that everything was not to your liking and that you endured some challenged that caused your stay to be less than pleasant. We appreciate your comments and will be sure to evaluate the challenges that you have mentioned.
Brian Baudreau, Vice President & Managing Director
Trump International Hotel Las Vegas
This response is the subjective opinion of the management representative and not of TripAdvisor LLC