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Red Lion Hotel & Casino – reviews, photos

3.0 of 5
2065 Idaho Street, Elko, NV 89801
Hotel amenities
Red Lion Hotel & Casino
Ranked #7 of 26 hotels in Elko
3.5 of 5 stars 85 Reviews
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85 reviews from our community

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Date Rating
Edmonton, Canada
1 review
“Nice stay but everything smells smokey”
3 of 5 stars Reviewed 12 February 2012

We both dont smoke, stayed in a non smokers room, was almost as bad at the registration desk, I do understand you can smoke virtually anywhere but still it's pretty gross. The room was decent facing away from the road, the bed was decent, the fixtures were decent. The coffee garden service was good, the gym looked decent, besides the smell the other issue was the tub went to use it and found it had white floating things in it. I am an HVAC tech, you may want to look at the use of active charcoal filters would take the smoke smell out and would improve my rating.

Room Tip: As stated before check in first then unpack your bags, the walk to your room can be a ways.
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  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Joey C about Red Lion Hotel & Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Zornes, General Manager at Red Lion Hotel & Casino, responded to this review
14 February 2012
Dear Joey C:

I appreciate and do understand your comments about the smell of smoke in and around our casino, hotel hallways and your room. We are doing our best to resolve this problem, because we can certainly appreciate the concerns of our non-smoking guests. In fact, our environmental experts have made a number of suggestions which we hope will help with the smoky residual in the hallways and rooms. Unfortunately, we cannot always monitor smokers in a non-smoking section, which can make it quite uncomfortable for our non-smoking guests. In addition, I suspect the white objects you found in your tub could be some sort of cleaning residual, but I will be sure to speak with our Housekeeping Manager about this. I thank you for your patronage and hope you will visit us again should your travels return you to the Elko area.
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1 review
“Treated like a nobody”
2 of 5 stars Reviewed 2 February 2012

When I arrived to check in my room, the male Auditor was extremely rude & insisted I wasn't in their computer. He was very short & appeared to be playing on the computer while I waited & waited & waited. I made the reservations directly with the hotel & I even had a confirmation number but he insisted I wasn't in the system. Finally after sometime 15minutes he told me he found my reservation. I asked what had happened & he apologized for not being fully awake..? I paid $139 for my room & this is how I am treated? As I left to go find my room(which he didn't even explain directions) I heard him tell a security guard "Cheap $&#% didn't tip".. Never will I stay in such a place. Never will I expose myself to such rudeness & unproffesionalism. The front desk person was the cause I hated my stay. Thanks to you I will NEVER stay at this property. Thanks Alberto for the kind service. Red Lions are nothing but a source of degradation.

  • Stayed January 2012
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask benzdealer1 about Red Lion Hotel & Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Zornes, General Manager at Red Lion Hotel & Casino, responded to this review
8 February 2012
To: Benzdealer1

I have just read your review on your recent stay at the Red Lion Hotel & Casino, Elko, Nevada, and I am very disturbed to read about your experience. I want you to know we will not accept this type of behavior from our employees, and we will be speaking to the entire front desk staff to reiterate our position. I would like to offer you a free stay the next time you are in the Elko area. We’d like to show you our better side for sure! If you would provide me with your e-mail or mailing address, I will send you that right away. Again, I am truly sorry to read of your experience with us. David R. Zornes, CEO, Red Lion Hotel & Casino (david.zornes@playelko.com).
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11 helpful votes 11 helpful votes
“Good Casino value”
4 of 5 stars Reviewed 17 January 2012

We usually stay at the Holiday Inn Express, because we prefer non smoking hotels. Since it was booked, we chose the Red Lion. We stayes in a King Executive room, which was reasonably priced. The room was huge! It had two chairs/ottomans, microwave, fridge and a 42" flat screen TV. Wireless is throughout the hotel. Starbucks is in the hotel. My only complaint is that our nonsmoking room was just steps from the casino, and smoke permeated our room. Other than that, a great stay and a very good value.

Room Tip: Check the website for special pricing
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  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 3 more reviews by jammer for Elko
Ask jammer about Red Lion Hotel & Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norden, California, United States
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Best of Elko for sure! Love that Starbucks”
5 of 5 stars Reviewed 6 January 2012

I stayed here again over Thanksgiving, again I got wonderful service, it's not always available but I got a shuttle to my train when I left. They were very personal in their service, I love that onsite Starbucks, the 24-hour cafe had my favorite breakfast omlette at 4am when my train came in.

I got a room right by the casino and it was very nice, it seems like the remodel is done, and it's worth spending a few bucks more for the room with the extra chair and other amenities.

I loved the new beds, I use a tempurpedic at home, these worked better for me than the Hilton I went to stay at in SF after this Elko visit. If they could just put the Red Lion Hotel of Elko in San Francisco, I would be in heaven.

Well, my other review tells the whole great story but I stayed again and wanted to mention another great experience.

Room Tip: Leave your bags in the car while you register and ask how far your room is from the front desk, you...
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  • Stayed November 2011, travelled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask AmtrakRide C about Red Lion Hotel & Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arizona
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Love Elko”
4 of 5 stars Reviewed 31 October 2011

Elko is a nice place would like to spend more time there next time I am around. The hotel was nice great service as well.

  • Stayed October 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask robyell about Red Lion Hotel & Casino
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Additional Information about Red Lion Hotel & Casino

  • Red Lion Hotel Elko
  • Red Lion Elko
  • Elko Red Lion
Address: 2065 Idaho Street, Elko, NV 89801
Price range (per night):* INR5,424 - 9,339

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