I have stayed at this hotel several times and usually have good service. Lately this has not been what I have experienced. I went to check in and Lupita was waiting on me. She had brought her son to work with her and was continually haveing to stop checking me in to deal with her son. Vallerie was helping another guest and as soon as she was done she took over checking me in. After she took over everything went very smooth. She appologized to me several times for the wait. I don't think it is very appropriate to have your kid at work. Lupita never appologized for my wait the whole time she was waiting on me. The next time I stayed there Lupita was there and was checking me again. She was very rude and when I asked her any question she acted like she didn't know what she was doing. She messed up my credit card in the system and Vallerie had to call me later saying the card didn't go through. It was because Lupita had the number and expiration date wrong. Vallerie appologized and got everything taken care of. The other day when I went to check in I saw Lupita again. Vallerie was helping another customer, but I told Lupita I would wait for Vallerie to be free because I wanted things to be done right. This girl is a traveler"s nightmare. I am not sure if I will stay at super 8 if I come to check in and Lupita is the only one there as I don't want everything to be messed up again.
- Super 8 Scottsbluff
- Super Eight Scottsbluff
- Scottsbluff Super Eight
- Scottsbluff Super 8
