We were extremely disappointed with our stay at Super 8. We checked in late at night during a rainstorm, so we were rather desperate to get off I-80. The front desk clerk would not give us a discount even though my husband is an AFT union member. Others checking in around us were getting discounted prices. We paid $90 to stay in a very basic room with a mattress so bad (mushy) we didn't sleep all night. When I complained to the desk clerk in the morning, he was indifferent. He simply said there was nothing he could do about it. We were also not told about the continental breakfast -- found out about it on TripAdvisor, after we returned home. We feel we were gouged by the price, and we were disappointed in leaving in the morning feeling we hadn't gotten any rest. The desk clerk should have given us a partial reimbursement on the room. This room was overpriced by about $40!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
13 July 2010
We usually have favorable comments regarding our mattresses, however, I understand that there can be individual differences. The mattresses in the reviewers room were new within the last year and are a quality Serta commercial grade mattress. I personally checked it for abnormal wear and neither showed evidence of that. It is impossible to meet the demands of all guests when it comes to mattress firmness/softness. These were tested and determined to be well liked by the majority of users. As for our rates, this is our peak season and we are located on the busiest interstate in the nation in addition to many local events and visitors to Lake McConaughy, Nebraska's largest recreational lake. Our rates are competitive for this time ot year. The guest did not have AAA or AARP to qualiry for either discount, so in fairness to guests who pay for and present their membership cards we must charge the full rate. The guest did not have a reservation and felt that their arrival at 10:30 p.m., and raining outside should allow them a discounted rate. The breakfast room is located in an open room adjacent to the lobby that the guest passes by to check in and the hours are posted on a large logo'd breakfast room sign as being open from 6-9a.m. All Super 8 motels offer a free SuperStart Breakfast, as do most franchises in this category. The front desk associate usually explaines the continental breakfast, however, our reviewer states this wasn't done. It is possible the guest departed from their room without checking out at the front desk causing them to miss out on the breakfast which would have been otherwise noticed.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC