I can only guess the previous review was from someone who works at this hotel. Its an original Holiday Inn, but probably hasnt been for 20 years. Ill get to the point:

Pros: Nice clean bar on site, with friendly staff. Didnt eat at the restaraunt, but heard it is quite good. There is a huge outdoor pool, and outdoor bar, so in the summer it could be nice. Everyone from the front desk staff to the housekeeper was very friendly. Location is central in Norfolk.

Cons: OLD!! They dont even have electronic locks yet. The rooms were clean enough, but very very outdated. The tv was a 20" model, and reception was not that great. And the pillows, they were lined with a plastic liner. Wireless internet was down, but in fairness they did provide a wired connection that worked well.

Conclusion: I feel bad for the staff, as they work well with what they are given. With a major renovation this could once again be a nice hotel. Until that happens though, there are quite a few other places to stay in Norfolk.