With in the first 5 minutes of walking into our room, we had found a towel full of stains, a pillow case with a hole in it and hairs on the toilet and pubic hairs on the bathroom sink. A staff member did come and clean the toilet and sink for us, but didn't really apologize for it. The shower curtain had mold on it so we needed to request a new one. Then at 8:30 a.m. on a Saturday morning we had a knock on our door from housekeeping ready to clean the room!
For a two year old building we were surprised at how many black scuff marks and gouges in the walls--and in some places we were surprised that there were marks/gouges there!
The small swimming pool had an orange ring around the top of the pool and really didn't smell adequately chlorinated.
The continental breakfast was lacking. The grape juice was green. Never seen that before. Waffle batter wasn't refrigerated or covered and was starting to separate.
The staff didn't go out of their way to make things right. Just had a bit of an insincere apology for all of our troubles but that was it.
Needless to say we will not be staying here again.
- Countryside Hotel Lincoln
