I am sorry that you had a bad experience at our hotel. There's only one incident related to the internet that happened in July 7 through July 10 in our hotel involving a discount back to the guest, so I don't know if this is the same one we talked about. I had personally worked with a guest on the morning of July 8 along with my Sales Director and FD clerk. The guest got upset with frontdesk personel because he could not get on the internet with his laptop. I resetted the server and used my laptop to access the internet through the wireless network which same wireless that the guest used. I had no problem accessing the internet. He refused to let us help him with his laptop but still wanted us to give him discount because he could not get on the internet. To please him, we did offer a over 27% discount off his rate, the two dollars he mentioned was just the taxes refunded on the discount. There was a lot of rain in the last couple weeks so yes there is some high level of humidity in our area and if the AC could not keep up therefore there was a fainted smell. We did caulked the room along the AC and window. Thank you for let us know about the problem. I sincerely apologise for the inconvenient it caused you and want you to know that the discount was more than what you wrote.