I have stayed at this property previously and had been pleased so decided to stay again. I missed the managers reception because of my arrival time, but I believe that is a nice option for a light snack. I was greeted warmly and checked in professionally and quickly. I asked about my request for a quiet room and the clerk indicated that I had been given a quiet room. About the room location - yes I was on the top floor and away from the elevator, but on the road side of the hotel. This hotel is away from the main road, but when one requests a quiet room, I would think they would be assigned a room with no roadway adjacent.
The room itself was clean and comfortable with a balcony overlooking the roadway. Not an option for December, but this could be nice in the better weather. I liked that the room had an option to have a fan on all night for white noise, but with the fan on all the time, there was no option to have the heat on at the same time.
I wish that people would have the decency to not run screaming down the hallways (or allow their kids to do so) late at night nor slam their doors, but I have found this human nature to be in place whenever I travel, so I cannot fault the hotel for this.
Breakfast contained a nice assortment of hot and cold choices - there was a pancake machine as well as eggs, sausage and potatoes. The coffee always tends to be weak, so I treated myself to a Starbucks on my way out.
There was only a dog behind the desk when I went to check out, but when I asked him/her to take my key, a human quickly appeared to help. I am not comfortable leaving my keys on a hotel desk and prefer to have someone take them from me.
Overall, I will be in Kalispell again and this will be my go to hotel. I had such a horrid experience at the better rated Hampton that I will continue to give this Holiday Inn Express my business from now on.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4 January 2012
I appreciate you taking the time to review your recent stay with us! We look at every review and guest survey to see what areas we can improve in. Our coffee is one area we are working on. We also have our coworkers do "security" checks to look for noise violators. :) We hope your travels bring you back to the valley soon. We look forward to impressing you. Angie Bowman, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC