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BEST WESTERN PLUS White Oak Grand – reviews, photos

4824 US Highway 93 S, Kalispell, MT 59901
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BEST WESTERN PLUS White Oak Grand
BEST WESTERN PLUS White Oak Grand
BEST WESTERN PLUS White Oak Grand
BEST WESTERN PLUS White Oak Grand
BEST WESTERN PLUS White Oak Grand
BEST WESTERN PLUS White Oak Grand
Ranked #18 of 21 hotels in Kalispell
3.0 of 5 stars 27 Reviews
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27 reviews from our community

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Traveller rating
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    8
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Date Rating
Havre, Montana
1 review
4 helpful votes 4 helpful votes
“Don't give them your visa number and get a cancellation number”
1 of 5 stars Reviewed 22 November 2011
4
people found this review helpful

I have stayed at lots of Best Westerns over the years and have had decent customer service, this is the exception. I called and made a reservation, gave them my visa card number and then called and cancelled. They charged me anyway, even though I had cancelled days before. When I called to cancel I did not receive a cancellation number and thought nothing of it, that is right up until I got the bill in the mail. I immediately called and spoke to the general manager and made her aware of the situation and her response was "it is hotel policy, with out a cancellation number there is nothing I can do". Really? I have booked and cancelled lots of hotel rooms and never have I then had to quote a cancellation number. I'm pretty sure that the clerk who took the cancellation was busy and just didn't enter it into the computer system. Now I get to go through the VISA process for an unauthorized charge and spend hours of my life trying to rectify the situation. I'm going to be sure to never stay at a Best Western again and tell everyone I know about this issue. Poor customer service, but atleast she had a nice voice.

Room Tip: find a different hotel
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  • Stayed October 2011, travelled with family
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Campbell
Senior Contributor
27 reviews 27 reviews
Reviews in 19 cities Reviews in 19 cities
9 helpful votes 9 helpful votes
“BW Plus?”
3 of 5 stars Reviewed 30 September 2011
3
people found this review helpful

First, the advertising at BW for this hotel is misleading. Refrigerators, microwaves and jacuzzi bathtubs are in suites only. Our regular room had a comfortable bed, period. I asked the front desk with the "Plus" meant for Best Western. I was told it means upgraded bedding and towels. For the price of this hotel, we expected more. Even the complimentary breakfast was below average. Guests had to wait while the food was replenished.
This hotel is almost 6 miles from downtown Kalispell with nothing within walking distance. The best I can say is that the bed was very comfortable. This hotel is overpriced for what it offers the average traveler. We don't want to book a suite to get what is normally expected.

Room Tip: If you want a good room close to downtown, chose another hotel.
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  • Stayed September 2011, travelled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salt Lake City
Top Contributor
58 reviews 58 reviews
Reviews in 34 cities Reviews in 34 cities
42 helpful votes 42 helpful votes
“Great hotel, great location”
5 of 5 stars Reviewed 20 September 2011

This is a very nice Best Western. My wife and I stayed here two years ago, and then again last week. Very clean, very friendly service, reasonable price, and a location convenient to Kalispell, both sides of (very large) Flathead Lake, and Glacier National Park.

Room Tip: If you want to splurge, the Presidential Suite has a large balcony with a great view -- perfect for...
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  • Stayed September 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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whiteoakgrand, Manager at BEST WESTERN PLUS White Oak Grand, responded to this review
25 September 2011
Thank you for your positive words! We really are situated in an ideal spot to enjoy everything the valley has to offer and still provide a quiet getaway experience. We are glad you had the opportunity to visit us and look forward to your future stays.
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Boise, Idaho
Senior Contributor
25 reviews 25 reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
“They don't tell you they are 5.5 miles from the edge of Kalispell :(”
2 of 5 stars Reviewed 12 September 2011
3
people found this review helpful

Booked through their 800 # as a Platinum member and they told me it was in Kalispell and we were on motorcyles. We like to stop and walk to get something to eat and a couple beers when we finish each day....like most riders. When I mentioned it to the desk clerk when we found them, he said...."well we are technically we are in the Kalispell limits". However, the internet showed otherwise and when we left that morning headed "into" Kalispell.....it was exactly 5.5 miles to the sign that said "Entering Kalispell". They wouldn't rescind the reservation we had made minutes earlier and were indignant. He also had the audacity to tell us that there was a "C" store next door and we could get some snacks there!
If you want to stay "in" Kalispell....don't book here or if you don't want to drive to eat or drink (hopefully, not).
Very poor customer service in my opinion. Wouldn't stay there again (three of us are riding back up that way in two weeks) even if they were in Kalispell.
In fairness to those who want to stay there, it was decently clean and kept. I think the price is a bit spendy, but you may not.

  • Stayed September 2011, travelled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Rooms
    • 1 of 5 stars Service
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whiteoakgrand, Manager at BEST WESTERN PLUS White Oak Grand, responded to this review
25 September 2011
Thank you for your review. We work diligently to keep our hotel clean and well kept.

Though the signage for "Entering Kalispell" is somewhat misleading compared to the physical city limits, it would seem that the majority of Kalispell businesses and attractions benefit from the immediate relevance of seeing this information 5 miles from our location.

I regret there is not more we can do to help clarify the information, but please feel free to check our website as it states our facility is approximately 7 miles from downtown Kalispell.
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1 helpful vote 1 helpful vote
“Nice facility, very expensive”
3 of 5 stars Reviewed 23 August 2011
1
person found this review helpful

We put our family of four into a double queen room, it was crowded, but adequate.
The "free" breakfast was okay, I ate it once, the other days drove to a restaurant/coffee shop for better food. Pool area was clean, fitness room is very small. TV didn't have Golf Channel.

  • Stayed July 2011, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Additional Information about BEST WESTERN PLUS White Oak Grand

  • Best Western Kalispell
  • Kalispell Best Western
  • Best Western Hotel Kalispell
Address: 4824 US Highway 93 S, Kalispell, MT 59901
Price range (per night):* INR5,993 - 13,274

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