Great location and historic house but not very welcoming arriving 15 minutes early and being unable to make contact with anyone after a VERY long journey. The person showing us in didn't introduce herself and we didn't see her again at all after the elegant tea was served in the museum- like lounge, where everyone was on their best behaviour. Our bedroom was superb as was the bathroom. At breakfast we weren't greeted or welcomed in at all by a girl who didn't know or care who we were. It was a very mediocre meal with no top-ups offered or choice available, and no place settings laid for us. We'd expected breakfast to be the high spot of our stay but it all lacked that essential warm, personal and friendly feel that we'd experienced so far on our vacation. But we loved Helena,The Parrot Confectionary and had a great meal 'On Broadway'
