Fairly standard Hampton Inn with its typical ammenities conveniently located to a few nice restaurants. The most important space - the room - was clean and spacious. The front desk staff didn't have my room preferences correct when I arrived (Hilton Diamond member) but it was corrected by the mgr. Sorry I forgot your name but thank you.

Opps. for Improvement:
1. Room A/C - would not cool and if you wanted fresh air you'd have to contend with bugs in the room as the screen was all damaged, twisted half hanging out the window. In fairness to hotel mgmt., I didn't tell them of the A/C problem because it always becomes such a hassle. Should be regularly checked by housekeeping/maintenance.

2. Morning breakfast - having stayed in over 30 Hamptons the last 3 months during a long road trip, this hotel had the slowest food replenishment service that I've seen. We had breakfast early one morning and rather late the next and both times numerous items (e.g fruit, muffins) were depleted and either were never replenished or took very long time to do so. I guess I'm used to attendants at other Hamptons being very attentive when the food gets even near running low. The last critique is they served the same hot item (bagel toppers) two days in a row - something we haven't seen at ANY other Hampton. This offers the guest staying more than 1 night no new hot breakfast choice.

Everything else was fine but the property just didn't impress.

Fifth time that I have stayed at this hotel in the past 6 months.
Great service from the front desk.
I have always requested a "quite room" and they have accomodated. They appear to have lots of events / conferences going on which could impact on your stay if you have a room near the activity.
Rooms are large and clean. Air conditioner is a little noiser than I would like. Had some trouble with my TV - they sent a maintenance person within 5 mins - great service.
Breakfast included in the price - broad selection of food offerings. Great service from helpful staff.

Hampton inns are my first choice and have been for many years. However, I will not be staying at this one again. To be fair, the hotel itself is OK with the exception that it could use some updating and the rooms are kept way too warm necessitating the noisy AC to run all night. The problem that finished me off with them in Great Falls though was the apathetic and indifferent staff. A co-worker and I booked 2 rooms for a business trip. When a coworker and I checked in, we booked 2 rooms for the following week because it was going to be a late flight coming back. Both of us did this in person right at the front desk. Imagine our surprise when we arrived on our long day and late flights and wanted to sleep only to discover that for some bizarre reason the hotel only reserved 1 room, not 2. And they had no vacancy and the clerk assured me that their sister hotel the Hilton had none either. Instead of calling around to find us a room the clerk said to "try the comfort inn." He was not apologetic in the slightest and did nothing to assist. Maybe I expected too much from the Hampton.

My husband and I spent a weekend at the Hampton Inn - Great Falls in March 2011. The staff were courteous and allowed us an early check in, which was appreciated. We were very pleased with how comfortable our king sized bed was and enjoyed the soft, clean duvet and many pillows. We also enjoyed the free breakfasts especially the flavored coffee creamers, waffles, sausage etc. A couple of suggestions would be for the hotel staff to provide customers with a simple map of the city either in the rooms or upon arrival as this was never offered to us and would have been helpful. A mini refridgerator would also have been appreciated in our room to keep our beverages cold.