Our room was very clean and spacious and the rate was reasonable for the area. They have some nice picnic tables outside and we sat outside later in the evening, ate some snacks, and played a few table games. It was very peaceful. I used the laundry facility and it was also very clean. The breakfast was basic and good...bagels, muffins, cream cheese, juice, coffee, etc. The pool was supposed to be open but the lights were off and I couldn't find the switch. The night supervisor doesn't stay at the front desk and I didn't want to bother them ( I suppose I should have, since I paid for the room.) A few of the staff members in the morning weren't exactly pleasant. When I smile at someone, I don't expect a dirty look in return.
After we left, I noticed they charged our credit card more than what our rate was supposed to be. I called the front desk and he told me to call the next day because he couldn't find where anything extra was supposed to be charged. I call the next day to speak to a manager and she was very short with me. She said they had to wash the sheets (that's supposed to be standard) and comforters because we smoked in the room and gave me a whole line about how there's a law in Montana about smoking in hotel rooms. That's really nice and dandy, but I don't smoke and my husband smoked outside that evening before we went inside. We were together the whole time and I can attest that there was no smoking in the room. He doesn't even smoke in our own home. I can help but wonder if maybe they saw him smoking outside or something and automatically assumed he smoked in the room? I have no idea. They did credit back the additional charges after I said I would call my bank and dispute it.
We travel a lot and generally rent non smoking hotel rooms and we've NEVER been accused of smoking in a room. I have no problem paying extra for things when it's due, but this was over the top for me.
I'll probably steer clear of this place just because I like to stay at places where the people actually treat their paying customers as guests.
- Yellowstone Village Hotel
- Yellowstone Village Gardiner
