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Crowne Plaza Billings – reviews, photos

3.5 of 5
27 North 27th Street, Billings, MT 59101
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Crowne Plaza Billings
Crowne Plaza Billings
Crowne Plaza Billings
Crowne Plaza Billings
Crowne Plaza Billings
Crowne Plaza Billings
Ranked #10 of 43 hotels in Billings
4.0 of 5 stars 116 Reviews
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116 reviews from our community

    Trip type
Traveller rating
    38
    39
    21
    11
    7
Date Rating
Thompson Falls, Montana
Contributor
14 reviews 14 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“New renovations - Great Location”
4 of 5 stars Reviewed 25 January 2012

We drove from Denver to Billings - in the middle of January. We rolled into town at 12:30am - after driving extra slow because of icy roads. We could not have been more grateful for the excellent front desk service. The room was clean and the bed was comfortable. The only two issues we had was locating a light switch - the entry switch didn't turn any lights on and the stand up lamp (we discovered later) had a floor switch. Finally this room had a slow tub drain which made showers the next morning slippery. Such minor things compared to the over all stay!

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask FallsMotelMT about Crowne Plaza Billings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaHotel, General Manager at Crowne Plaza Billings, responded to this review
23 February 2012
Thank you for taking the time to provide your comments regarding your stay in January. All comments, good and bad, are very helpful in the quest for the best possible service! While I am extremely happy to hear that you enjoyed your stay and slept well while you were with us, I appreciate your comments regarding the light switch and slow draining tub. I have shared those comments with our housekeeping and engineering teams to ensure those issues are corrected for future guests. I sincerely hope that if you are in our area in the future, you will again choose the Crowne Plaza Billings for your overnight accommodations!

Yours in hospitality,
LaRell Baldwin
General Manager
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Princeton, New Jersey
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Like my best friend's guest suite, but on a business trip!”
5 of 5 stars Reviewed 11 January 2012

Like your best friend's tasteful and thoughtful guest suite - with views of the snow-capped mountains. I'm on a grueling multi-city marathon business trip and this is my favorite hotel by far.

What I liked:
Free prompt, helpful, friendly shuttle from airport
Quick check-in
Free seriously-high-speed internet
Stylish, but not intimidating room - I'd love to have friends in for cocktails before dinner in the sitting area or hole up with my husband for a weekend with strawberries and champagne!
Firm, comfy bed with extra blankets and great down pillows
Lots of extra thick towels
Enough extra 3-prong plugs convenient to both the bed and the desk
A drape clip to make sure you can sleep
A nightlight in the bathroom
Extra door security
The restaurant on the 20th floor is reasonable, accommodating and delicious with a knock-your-eyes-out view

Small things that could be improved:
No fridge in the room
No safe in the room

Otherwise: My favorite hotel so far

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask co2diva about Crowne Plaza Billings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaHotel, General Manager at Crowne Plaza Billings, responded to this review
23 February 2012
Thank you for your kind words concerning your recent visit at our Crowne Plaza Billings. I am happy to hear you found our staff friendly and efficient. I also appreciate your comments regarding our amenities and have passed along your comments and concerns. I hope that we will see you again on a future trip to Billings!

Yours in hospitality,
LaRell Baldwin
General Manager
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Surbiton
Contributor
16 reviews 16 reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
“Decent hotel in the centre of Billings”
4 of 5 stars Reviewed 11 January 2012

Stopped on our way off to ranching. Check in was nice nd quick. Stayed in an executive junior suite which was a good size with good facilities.

Walker's Americn Grill is straight across the street and worth a visit. The hotel bar is a bit too sports orientated with loud TVs, so not a place for a quiet drink. But drinks are reasonably priced.

Breakfast for exec rooms is up on the top floor. My partner had great fun with the waffle machine and said they were surprisingly good.

  • Stayed July 2011, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Maccb1971 about Crowne Plaza Billings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
guatemala
Senior Contributor
21 reviews 21 reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
“Pleasant surprise”
5 of 5 stars Reviewed 4 January 2012
1
person found this review helpful

We booked our room last minute while on our drive to big sky. We used Priceline and got a great deal.
The hotel was perfect, great fitness room, perfect location.

When we were leaving I noticed there were dirty underwear under the bed - not mIne, gross but we were on our way out. When we checked out the receptionist asked I'd everything was good we said the room was great but in a joking mood said "well, except for the dirty underwear...." she apologized and we laughed it off. 2 days later I got an email saying they were refunding me my nights stay at the request of crowne plaza. Wow! Now that is a great hotel!

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask guatekari about Crowne Plaza Billings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaHotel, General Manager at Crowne Plaza Billings, responded to this review
23 February 2012
Thank you for your comments from your recent visit at our Crowne Plaza Billings. I am happy to hear you found the staff courteous and friendly. I appreciate your comments regarding the cleanliness of your guest room and am thankful that our staff was able to make the best out of what could have been a terrible situation! I have passed along your comments to the appropriate departments and hope hope that you will return to our hotel when your travels bring you back to Billings.

Warm regards,
LaRell Baldwin
General Manager
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Yellowstone National Park
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“no parking, noisy downtown”
2 of 5 stars Reviewed 14 December 2011
1
person found this review helpful

The very large hotel has the smallest parking lot, so one has to park in a parking garage and get the ticket validated by hotel staff, which is inconvenient. The hotel is located in the middle of downtown, so one hears traffic noise much of the time. The bathtub is very slippery when wet; I almost fell. It needs either traction grips on the floor or mats. I woke up at 7:30am 2 consecutive mornings to take a shower, and the water was not hot and barely lukewarm. I won't stay here again.

  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
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Ask kfranken about Crowne Plaza Billings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaHotel, General Manager at Crowne Plaza Billings, responded to this review
19 December 2011
Thank you for taking the time to post your comments regarding your stay with us at the Crowne Plaza Billings. We consider all guest comments, good and bad, to be extremely valuable. Most guests enjoy the convenience of the covered parking located in the parking garage that is attached to the hotel via a skybridge. While others, such as yourself, find it troublesome. We do validate parking for all hotel guests.

I have reviewed your comments with housekeeping and our engineering team and rest assured we are looking into the slippery tub issue and will have a solution to that problem very soon. The problem with the water not heating correctly was traced back to some faulty wiring on our guest room boiler. That problem has been fixed, so other guests will not have to endure a cool shower.

I apologize for the inconvenience and problems associated with this stay and do hope you will reconsider and give us another chance in the future.

Yours in hospitality,

LaRell Baldwin
General Manager
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Additional Information about Crowne Plaza Billings

  • Billings Crowne Plaza
Address: 27 North 27th Street, Billings, MT 59101
Price range (per night):* INR4,873 - 10,810

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