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Holiday Inn - The Grand Montana Billings – reviews, photos

3.0 of 5
5500 Midland Road, Billings, MT 59101
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Holiday Inn - The Grand Montana Billings
Holiday Inn - The Grand Montana Billings
Holiday Inn - The Grand Montana Billings
Holiday Inn - The Grand Montana Billings
Holiday Inn - The Grand Montana Billings
Holiday Inn - The Grand Montana Billings
Ranked #25 of 43 hotels in Billings
3.0 of 5 stars 86 Reviews
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86 reviews from our community

    Trip type
Traveller rating
    17
    14
    26
    16
    13
Date Rating
Belgrade, Montana
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
“The Grand Montana--better than average”
3 of 5 stars Reviewed 6 February 2012

I’m forced to rate this Holliday Inn average, but in truth it is much better than average, just not quite “very good”. I’m a big fan of Holliday Inns, and this one has the usual impressive atrium with tiered baloneys that enhance space and make your forget your packed into the endless hallways of a hotel. It’s located conveniently close to Billing’s shopping street, King Avenue West, as well as the interstate. My wife and I like to visit Billings for shopping and we always stay in one of the king suites in the atrium “tower”. The rest of the hotel is underwhelming. In truth, most of it needs a major makeover, especially the concrete pit that passes for a pool. But if you relegate your reservations to the tower you will have great views, quiet interior tiered baloneys hushed by deep pile carpet, and two room king-bed suites that are as good as any I’ve seen at 4 star hotels.
Join the Priority Club and they’ll always give you a free upgrade from a standard room to a suite. Prices are significantly lower in the winter off-peak months.

Pros:
Close to shopping
Awesome, if not dated, tower atrium
Quiet
Better than expected king suites

Cons:
Dated building, especially the “newer” wings
Plain and lame pool area

Room Tip: Always spring for a king suite in the atrium "tower". All other rooms are claustraphobic.
See more room tips
  • Stayed November 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask AdmiralNahohkta about Holiday Inn - The Grand Montana Billings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerBillings, General Manager at Holiday Inn - The Grand Montana Billings, responded to this review
13 February 2012
Thank you for taking the time to post your positive comments regarding your recent stay with the Holiday Inn Grand. We thank you for your business and look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kirkland Lake, Canada
Contributor
19 reviews 19 reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
“Stop over”
3 of 5 stars Reviewed 13 January 2012

Nice and clean hotel and location is quiet. They allowed out little Morris to this hotel and were very kind to him. Gave him a little doggy bag with treats!

Room Tip: Clean and pretty comfortable as well as breakfast in the morning.
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  • Stayed March 2011, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask SpensMiniCoop about Holiday Inn - The Grand Montana Billings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerBillings, General Manager at Holiday Inn - The Grand Montana Billings, responded to this review
18 January 2012
Thank you for taking the time to post your positive comments regarding your recent stay with the Holiday Inn Grand Montana. We thank you for your business and look forward to your next visit to Billings!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Oregon
Contributor
19 reviews 19 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Improved over last year”
3 of 5 stars Reviewed 9 January 2012

This is a yearly business meeting held at the Convention Center next door. I never look forward to staying at this Hotel as it's always a terrible experience. This year however, it looks like new managment has taken over. It was a better stay - I would now consider it 'adequate' at most. Glad it's just a short stay. Food and service at the in-house restaurant is still very slow and just average.

Room Tip: Atrium rooms are superior. Pick middle to lower floors. Top floor heating is way too warm.
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  • Stayed January 2012, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Ninno7 about Holiday Inn - The Grand Montana Billings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerBillings, General Manager at Holiday Inn - The Grand Montana Billings, responded to this review
18 January 2012
Thank you for your comments; we welcome suggestions that improve the quality of our guest’s experience and we thank you for taking the time to let us know that we are improving. We are excited that our Executive Chef just introduced a new menu which features quality Angus steaks and many more selections. We hope you have the opportunity to give our restaurant another try. We look forward to serving you in the future!
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Salem, Oregon
Senior Contributor
32 reviews 32 reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
“A typical Holiday Inn experience, clean, dependable, friendly hotel”
3 of 5 stars Reviewed 6 January 2012

I attend a industry trade show at this facility every year. When I visit Billings during other times of the year I normally stay at the Hilton Garden Inn because it's a newer, modern hotel.
That said I would still recommend this property if you are looking for value and a property that pretty much has it all.
They have a free airport shuttle, I have had to wait up to 30 minutes for it to pick me up but they always show up when they say they will. The shuttle used to take you downtown but that service is no longer available.
I have always stayed in their atrium rooms which are two rooms similar to the Courtyard by Marriott style. They are clean, kind of old but they have put in flat screen TV's. These rooms have a refrigerator and sink in the living area.
There is a small casino, restaurant, and bar. Food is average, I think the bar is the best place to hang.
The staff is very friendly, helpful, and gracious.

Room Tip: Go for the atrium rooms
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  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Salemduckfan about Holiday Inn - The Grand Montana Billings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerBillings, General Manager at Holiday Inn - The Grand Montana Billings, responded to this review
18 January 2012
Thank you for your positive comments regarding your stay at the Holiday Inn Grand Montana. We also appreciate you recommending our hotel to other travelers that are looking for comfort and value. We hope we have the opportunity to serve you your next visit to Billings!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
canada
Contributor
16 reviews 16 reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
“friendly staff”
4 of 5 stars Reviewed 18 November 2011

Stayed for 4 nights in early November and had booked 3 rooms. The rooms were ready when we arrived, tho had booked King beds they were all 2 queens, but was no problem. We were at a convention and the rooms were clean, not in the tower, but fine none the less. Nearly every time we passed a staff member, they greeted us with a smile and hello. Had breakfast a couple of times in restaurant and good selection for the buffet at a very good price, along with a great waitress.

  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask btatravel about Holiday Inn - The Grand Montana Billings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerBillings, General Manager at Holiday Inn - The Grand Montana Billings, responded to this review
22 November 2011
Thank you for your positive feedback regarding your recent stay at the Holiday Inn Grand. We thank you for your business and look forward to serving you your next visit to Billings!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Holiday Inn - The Grand Montana Billings

  • Billings Holiday Inn
  • Holiday Inn Billings
Address: 5500 Midland Road, Billings, MT 59101
Price range (per night):* INR5,433 - 8,738

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