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BEST WESTERN PLUS Kelly Inn & Suites – reviews, photos

4915 Southgate Drive, Billings, MT 59101-4668
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BEST WESTERN PLUS Kelly Inn & Suites
BEST WESTERN PLUS Kelly Inn & Suites
BEST WESTERN PLUS Kelly Inn & Suites
BEST WESTERN PLUS Kelly Inn & Suites
BEST WESTERN PLUS Kelly Inn & Suites
BEST WESTERN PLUS Kelly Inn & Suites
Ranked #7 of 43 hotels in Billings
4.0 of 5 stars 88 Reviews
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88 reviews from our community

    Trip type
Traveller rating
    52
    26
    0
    3
    7
Date Rating
mt
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Room over the Pool”
1 of 5 stars Reviewed 11 February 2012
2
people found this review helpful

My wife and children have stayed at this Best Western numerous times and have always had a pleasant time. This time though, I was unable to sleep due to the extremely loud swimming pool area, that was directly underneath our room. I called the front desk and they informed me that the pool area, would be open tell 11. Furthermore the hotel was sold out, so I would not be able to switch my room. I spoke with a manager the following morning and was offered a whole $15 dollar discount for my lack of sleep on my $100 bill.

On a side note all of my previous stays I would rank as very good to excellent.

Room Tip: Never accept a room over the pool at this hotel.
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  • Stayed February 2012, travelled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask wait303 about BEST WESTERN PLUS Kelly Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bratrat, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
6 March 2012
Our water playland does attract many guests, but I am sorry that the activity in that area interrupted your sleep and we had no other room to move you to. We do appreciate return guests like you and since your other stays with us have been good, we hope you will return to stay with us again and give us an opportunity to better serve you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montana
Contributor
13 reviews 13 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Had a great stay”
5 of 5 stars Reviewed 8 February 2012

My wife and I stayed 4 nights in a Jacuzzi suite. This is the second time we stayed here and we love this place. It is very clean and thay have a great staff. The breakfast is pretty good also. We also enjoyed the swimming pool and hot tub.

Room Tip: The jacuzzi suite with king bed is very nice
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask bigsky7 about BEST WESTERN PLUS Kelly Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belgrade, Montana
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Best place I have stayed in Billings yet!”
5 of 5 stars Reviewed 6 February 2012

I have traveled to Billings frequently over the years for business and this by far is the best hotel in the area for the cost. Rooms are huge, clean, beds are really comfortable. I had the basic King room which had a couch, desk, fridge, and microwave all included. Staff is very friendly. There was a bit of hallway noise as I had neighbors with children, but the beds are so far away from the door it didn't bother me, and I heard nothing thru the walls. Nice breakfast area. Cookies in the lobby upon check in. The only downfall I found was the machines in the exercise room could have used some servicing as the two I used each had small glitches, but that does not factor into the rating of my overall stay, because as long as a place is clean, quiet, and comfortable to sleep in, that is what matters most to me. (and there are definitely places in Billings that don't meet any of those qualifications!)

Room Tip: Look for the "internet only" prices - if you have a set plan and can pay in advance, you c...
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  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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bratrat, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review
6 March 2012
Thank you for taking the time to tell us about your stay! I am glad you enjoyed our over-sized rooms and new pillowtop beds that we just recently purchased. It's our hope you will visit us again the next time business or pleasure brings you back to Billings.
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Minneapolis, Minnesota
1 review
1 helpful vote 1 helpful vote
“Best in the West”
5 of 5 stars Reviewed 15 January 2012
1
person found this review helpful

I travel a lot for both business and pleasure. I stay in hotels from Boston to Bombay, but I always look forward to staying at this hotel in Billings. First, unlike other "international hotel chains" that build uniform structures and cookie-cutter rooms, this Best Western has an architectural style and interior design that actually reflects its geographic location; the American West. The staff is well trained, helpful and the truly make you feel that your business is appreciated. Clean rooms together with a dog-friendly policy and a fair price make this an exceptionally good value.

  • Stayed January 2012, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, Montana
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Very good hotel”
4 of 5 stars Reviewed 31 December 2011

The king bed room was very large and spacious. Room was nice and quiet. If you book the government rate, make sure you have you ID with you. They may ask for an ID to make sure you are eligible for that rate. The pop machines on 2nd and 3rd floor charged 25 cents less for a 20 oz bottle than the machine on first floor.

  • Stayed December 2011, travelled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about BEST WESTERN PLUS Kelly Inn & Suites

  • Best Western Billings
  • Best Western Kelly Hotel
  • Billings Best Western
Address: 4915 Southgate Drive, Billings, MT 59101-4668
Price range (per night):* INR6,721 - 10,362

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