We have stayed at this hotel several times in the past. It is always a stop-over on a 2 day trip to Big Sky, MT. My husband is in the military, so we use the military rate. The rooms are spacious, hotel is easy to get to, pool is clean, and they serve a great breakfast. What we encountered this time was an additional charge of $10 per PERSON upon check-in. Completely defeated the "military" discount. Nothing was mentioned at the time of booking. Marriott states that this is not a policy. The hotel is allowed to do this. We don't plan to stay there again. There are cheaper hotels in the area that are just as nice. What a nice way to honor our servicemen ~ surprise them with a bogus charge!! Very poor customer service in my opinion.
- Billings Springhill Suites
