The hotel is very clean, shows little signs of wear. The staff on all four shifts we encountered were positive and inviting, attentive and helpful. Free cookies with tea or lemonade in the evening.

We could not hear any of the quilters or volleyballers also staying in this sold out hotel.
Internet was free, fast and an instant connection to both channels of wifi.
Breakfast was a little better than some other business class stops that are of higher branding. Fresh bacon and scrambled eggs, soft large flaky cinnamon rolls.

$100 a night was too much for what it is, but I didn't actually search for discounts as online this hotel was sold out weeks ahead of time. The lovely staff at the counter helped me get three rooms when they were released by one of the groups staying there for convention or tournaments. Which means I might have over rated this place a bit, but they made it worth it. The counter staff laughed and joked with us when we came in at 4am, come on most counter help wouldn't have been at the counter at 4am.

We looked around the town a bit, there was nothing better, or close to better to stay at. This is your one choice if you have to come to West Plains.

This Holiday Inn Express appears to have been a less expensive hotel (such as a Comfort Inn) at one time, so it's not as nice as a number of other Holiday Inn Expresses in Missouri. It's difficult to find, and you may want to call the hotel for directions when you get to West Plains. My room, while clean, felt humid for some time after I arrived; the air conditioning unit--cheap-looking and identical to those in most Comfort Inns--eventually helped. During my shower, the water became tepid, then cold; I eventually got most of the hot water back. In conclusion, I might stay here again, but I would also consider staying in a different town altogether.

This was a very nice hotel, a refreshing oasis on our trip. The pool was nice. The hotel and room were clean and in good condition. Overall, the hotel seemed to be well-managed. The "complimentary" breakfast was very good, with clean, more-than-adequate seating, and flat-screen TVs for the morning news infusion. We got a good night's sleep in a quiet room and woke up ready to roll in the morning. We would have stayed in Mansfield since our day's destination was the Laura Ingalls Wilder home, but the only reviews we found for hotels in Mansfield or within close driving distance were mostly negative. The drive to the home from West Plains was a little under an hour - easily doable without getting up too early. We would heartily recommend this hotel.

West Plains will not be on many tourist itineraries - it seems to consist mainly of wide, confusing highways and commercial sprawl. But if you're here, the recently built (apparently) Holiday Inn Express makes a nice overnight stop. A little hard to find: it lies somewhat off Hwy 160, surrounded by not-very-attractive commercial development, and without the usual 50-meter-high sign to help you locate it among the several dozen other 50-meter-high signs. But glad to have found it: reception was very friendly, and room, bath, pool, and bacon-and-eggs breakfast were all first-rate - only an exercise room was missing.