We traveled to Sullivan being my home town to visit my mother who is in hospice care dying of terminal cancer. I asked if they could by chance work with us on the time of our stay. My husband is a choice privileges member who stays with a comfort inn EVERY single week. He has stayed so much that he is the highest level of choice privilages (dimond level). Apart of that program is that you can request a suite if they have one available either at the basic room price or using your points. I booked our room as a suite so that I don't hear "I am sorry there are no suites available." They then had to tell me the truth that they DO not participate in the free room upgrade. I then called choice privilages who gave a run around until I let them know I am not in the mood for excuses, we had just driven 15 hours with our children ranging from teenage to small child it was 1:00am we lost an hour VERY tired they messed up our reservation I had CLEARLY called during the week before our arrival and told them that I was expecting to come late to our reservations and that I wanted the suite for the room and convenience of staying for so long that we stayed I also said I was planning on requesting the free room upgrade. I asked them why they did not relay that to me and what is the purks of working hard on the program if NONE of the hotels are made to honor the status AT ALL. I expressed how that Holiday Inn (priority club) They Made their hotels honor the program, and we have NEVER been told we could not upgrade to a suite. We had one instance that we checked in late and the desk clerk did not have a suite available until the next day. She put us in one the following day, that is how a hotel should be. Needless to say they did not want to hear this, I also told them if a Holiday Inn was close by we would be staying there. What I did like about the hotel was it is 100% smoke free, it is clean for a hotel, the bathroom in our room could have been cleaned better, and the shower curtain has mildew on the bottom of the curtain. I had to clean the bathroom myself with clorox. I did not mind as much since I do that at ANY hotel cause you just do not know who cleaned them. I had wished the original owners was still there. When my grandmother passed away in 2009 they gave us a bereavement price that was VERY low and VERY helpful.Then when my Grandfather passed away in 2010 the new owners refused to honor any bereavement pricing which was very disappointing. When we were returning this year for my mom the only lowest price they would go was $75.00 plus tax. We had to pay for 2 nights cause the hotel requires alot of points to stay. I seriously think they should not be allowed to require so many points since they refuse to honor ANY OF THE CHOICE PRIVILAGES PERKS. I have found that the Bauymont Inn is clean as well they are VERY willing to give bereavement pricing as well as when I am returning to be with my mom here in the next few days while she is still in hospice they are working with me on that pricing as well. They have hearts and are VERY family oriented I have noticed. I do like the comfort Inn but what issues I have expressed, it is just to sad that they are not family oriented OR even customer oriented.
- Sullivan Comfort Inn
