My wife and I with my two children were coming in to Springfield for business at Cox School of Nursing for a two day stay with Sleep Inn. This was one of many trips we will have had to make down to south Missouri for the school. I did research on many hotels to find what I thought would be the most reasonable and enjoyable experience I could find for that weekend because it was my birthday and I wanted the kids to be as happy as possible. I called Sleep Inn and spoke to a very friendly and professional clerk named Heidi and found out that even though they in my opinion were a little pricey they didn't even provide tubs for their regular rooms, only showers. I have a very bad back and after a 200 mile ride with children I at the very least felt I deserved a bathroom with a tub. I was about ready to give up when she informed me she has special handicapped rooms with jet tubs and she could give it to me at a better rate because of the school my wife was attending. Which you guessed it. Still a little pricey. I figured it's only two nights and I'de find a more reasonable room for the longer stays. So I requested an extra roll-a-way bed and a smoking room with the tub and reserved it at a price of $163 and some change. She informed me my card would not be charged until check out on Sunday. I agreed. We went down that Friday and I called the hotel and spoke to the GM by the name of Scott, also a polite and professional person, to request that the roll-a-way bed would be in the room by the time I check in at around 6:30 so the children can pass out after a long day of driving in bad weather and waiting on the class. He very cheerfully agreed to help me. We arrive at the hotel at 6:30 as planned and I sent my wife inside to get the ball rolling so we can get in and rest as quickly as possible. She comes out 10 minutes later and informs me that she is getting upset because she had to stand at the desk for 7 minutes when a clerk is in the next room by the name of Stacy screwing around and drinking a beverage all the while my wife is looking right at her and she knew my wife is there. She finally gets around to speaking to my wife and they start going through the check in process. She punches the reservation up on the computer and asks for Heather's credit card and license. Stacy says that it will be $163 with tax and swiped the card. Heather used to work at the Capital Plaza in Jefferson City, Mo and she is used to confirming what people are paying for so at that moment she asked what am I getting? Stacy said a non-smoking handicapped room with a roll-a-way. At that moment my wife told her she would be back in in a moment. It didn't seem right to her and wanted to confirm with me if I wanted a non-smoking room. I did not. She went back in and started telling Stacy there has been a mistake just when the phone rang and Stacy told Heather "I got to get this" in an inappropriate rude manner. After she gets off the phone she starts complaining about her co-worker for not being there to help her which we could do without. Her co-worker comes out by the name Ashley who is also very polite and actually starts helping my wife because Stacy's attention faded and she started staring at something else. Heather tells Ashley that we reserved a smoking room. Ashley said none of the smoking rooms they have have tubs. Heather asked why didn't anyone state that to me when I went through the reservation process? The reply was that there was a mistake on their end and she apologizes. Fair enough. Ashley started going through the process to accommodate us to see if we wanted another room without a tub. The reply from our end was no. For the price we're paying we should be able to have a fully functional bathroom and the ability to have a smoke. After all that's why we were searching for the right motel. Ashley starts offering to call other places for us because we said it just isn't going to work out. By the way up until this point my wife was patient and polite. All of this only took a couple of minutes once Stacy starting helping us. At that point Stacy comes out of her trace and rudely states that if I light up there will be a $100 fine. Right at this very point Heather stated that we aren't even staying here at this point anyway and she doesn't need the sarcastic comment. At this point I got involved and said I would like our card back and asked to receive confirmation we're not going to be charged. Stacy at this point was starting to escalate the situation by continuously throwing her 2 cents in. I told her I'de like her to stop talking to me I was dealing with Ashley at this point. Just at that moment I apologized to Ashley stating this was not her fault and I appreciate her. She gave me a printout saying under no circumstances will we be charged. Once again she offered to help us by calling around for us. I told her I just want to leave and I'll handle it. We left. I ended up at another place and spent $70 less and got everything I wanted. No headaches. It was very nice and the people were pleasant. My nightmare doesn't end there though. A few days later my wife checks our card transfers to make sure everything is charged properly since we been using it for a lot of transfers for the trip. We find out we got banged $187 and some change from Sleep Inn. I contacted Scott and Heidi. They informed me it was just an authorization charge and it should drop off in a few days, apologized for Stacy and Scott even went so far to offer sending me and offer for a free stay. I declined like this other guy listed in these other reviews to show my integrity and after all why re-live a nightmare. Apparently they have had problems before with stacy because one of these reviews also calls her out by name. Heidi also told me that my complaints sound like Stacy's prior behaviour. To this day I'm still waiting for the $187 to drop off my card which by the way no money was supposed to transfer and why 187 instead of 163? From now on I pay cash so my card doesn't get hijacked. When the money gets back on my card I'll consider pulling this comment off the reviews.

I stayed at this hotel with my wife and 8 year old son. The trip was for an ATA Taekwondo tournament. Initially it seemed pleasant, except for the toilet. The toilet would not always flush and when it did it sounded like a jet plane taking off.

We came back late from the tournament (appx. 9:30PM). We knew that the pool and hot tub would close soon so we hurried down. The pool was fine, but the hot tub was extremely hot (around 104 degrees). It was also very dirty, but that could have been from being used all day. Around 9:55 the front clerk, Stacy, came in and very rudely let everyone know she was closing the pool down in 5 minutes. Her attitude toward my family (her customers) immediately angered me. When 10pm arrived, I had my family exit the pool. As we began to leave the area, Stacy again entered the pool room and exclaimed she was turning the lights off. This again angered me. There are much nicer and respectful ways to let customers know that its closing time. After arriving to our room, I called the front desk to ask Stacy her name and she was very confrontational. I had to hang up on her to prevent losing my cool.

During the night, the air conditioner began to rattle extremely loud. We had to shut it off in order to sleep. I also made the mistake of flushing the toilet in the middle of the night and its rocket blasting flush woke everyone.

In the morning when I checked out, the General Manager Steve asked me about my stay and I told Steve what you just read. He was very apologetic and appeared generally interested in what I had to say. He first offered to take $20 off the bill. I told him I prefer to pay full price because I didn't want him to question my integrity on the matter. I wasn’t after a discount, just improvement. I told him I could over look the other items, but I did not want to see Stacy treat others feel the way she treated my family and I. Steve said he understood and that he did not doubt my integrity. He went on to say he would not charge me for the stay. No mater how I argued with Steve he was determining not to charge me. He said he wanted chance to prove to me that Sleep in cares about their customers and by giving me a refund he hoped I would give his Sleep Inn another try on my next visit to Springfield. I was shock to say the least. Most hotels say they have a 100% guarantee, but I have never experienced or read about someone getting a refund for dissatisfaction. Hotels with a 100% guarantees usually just find a way to blame the customer instead of making it right. Steve made it right and I will stay there again, just not in room 325.

My family had a wonderful stay at the Sleep Inn in Springfield. THis was our first time staying at a Sleep Inn hotel. It was very clean and the staff was overly friendly. I love the location. Easy access to the highway, mall, movie theatre, and restaurants. There is a Quick Trip, Texas Roadhouse and Andy's Custard within walking distance. Would recommend to all my friends and family.

We have stayed here many times. We get a great rate and we love the location but mosty we return because of the ammenities and how clean everything is.

When it comes to Springfield we have found it's a hit or miss search. The absoulte worst hotel I have even stayed in was in Springfield. We found this Sleep Inn on accident and it was definatly a hit!

It all starts with calling in to make your reservation. They are so friendly and helpful. Then when you walk into the hotel everything looks wonderful, clean and well appointed. There is a very clean pool and hot tub and free breakfast in the morning. It's good (they should add yogurt) but still it's very good.

The rooms have always been clean with comfy beds. I'm addicted to the pillows (perfect shape and size) and the showers are huge. All the rooms seem to be redecorated in "new" hotel colors ( pumpkin, yellow, reds, greens - not your standard powder blue or Grandma Burgandy). The rooms look modern and fun and it makes relaxing very easy. The T.V is large and faux flat screen. There is a little fridge in the room.

My only complaints are that the heated pool is a bit too cold and the hot tub is really too hot for me (but I'm a wimp when it comes to hot water so it is probably perfect for normal persons)

Ask about the hospital discount. I think we pay like 62.00 a night and believe me it's worth a lot more than that.