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Hilton St. Louis Downtown – reviews, photos

3.5 of 5
400 Olive Street, MO 63102
Hotel amenities
Hilton St. Louis Downtown
Ranked #31 of 120 hotels in Saint Louis
4.0 of 5 stars 273 Reviews
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273 reviews from our community

What travellers say about this hotel
  • Very nice(10)
  • Parking garage(8)
  • Very clean(8)
  • Few blocks(8)
  • Breakfast buffet(5)
  • Great location(5)
  • High ceilings(5)
  • Friendly and helpful(4)
  • Old bank(4)
  • Arch Busch Stadium(3)
Traveller rating
    113
    107
    31
    16
    6
Only show reviews for Family (35) | Couples (96) | Business (74)
Date Rating
Ohio
Contributor
18 reviews 18 reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“Very nice place, but service needs some help”
4 of 5 stars Reviewed 15 January 2012
1
person found this review helpful

Got a room at the Hilton through Hotwire and got a good deal. When I arrived at the entrance on 400 Olive St. it said there was valet parking, but no one came out to help after I had been there for a few minutes. I went in and was given parking options, so I took the parking garage at $17/night, which is not bad for a big city.

About 5 PM I needed to get a taxi to a restaurant across town. The front desk clerk paged the bellman to flag a taxi down but he never did this, being that he was standing indoors the entire time I was waiting. After waiting 15 minutes one of the managers came by and tried to flag down a taxi himself in 20 degree weather, and it was also quite windy out. After a half an hour of waiting I did get a taxi, but was left wondering why the front desk didn't just call a company they knew of and order a cab that way. It would have saved me time and their manager the hassle of trying to flag down a taxi.

As I found later that evening, taxi's are hard to find after 5 PM, even in downtown St. Louis. Save yourself the hassle an use the Metro.

Otherwise the stay was fine. Rooms have high ceilings which I like, but the bathroom was rather small and cramped.

Room Tip: The view from my room was of a big brick side of a building. Ask for something better.
See more room tips
  • Stayed January 2012, travelled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark Sugars, Manager at Hilton St. Louis Downtown, responded to this review
17 January 2012
Thank you for your review. We appreciate your business and we are pleased you enjoyed your stay with us. I apologize the taxi service turned into a hassle. We normally do not experience such long waits to hail a taxi downtown especially if there is an event or conference in the city. Thank you for your understanding and we hope you will choose our hotel again the next time you travel to St. Louis.
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Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
“Hasn't failed me yet”
4 of 5 stars Reviewed 14 January 2012

1 of my friends and I stayed here for a blackhawks gae in Dec. It was a fun weekend. The restaurants and fun bars are close and we were near the arch and old state capitol building St. louis is like my second city and my wife and I drive to saint louis a couple times a year. We try to stay at this hotel as much as possible it has always been nice and comfortable. We've never had a problem. We could stay at more expensive hotels but I like this hilton. as a matter of fact I am going to make reservations soon to go in the spring so my wife and I can visit the wine region. Once again, we'll choose this Hilton.
The only negative thing is having to deal with the rude and obnoxious people working at the garage next door.

  • Stayed December 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Mark Sugars, Manager at Hilton St. Louis Downtown, responded to this review
17 January 2012
Thank you for your review. We appreciate your feedback and we are pleased you enjoyed your stay with us. Our hotel is located in the heart of St. Louis and many attractions are within walking distance or a short taxi ride.
We look forward to your next arrival and thank you for your business.
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Atlanta, Georgia
Top Contributor
95 reviews 95 reviews
Reviews in 61 cities Reviews in 61 cities
90 helpful votes 90 helpful votes
“Good Location in Business Center of St. Louis”
4 of 5 stars Reviewed 10 January 2012

The best thing about this Hilton is the location from the perspective of a business traveler. It is also fairly close to the arch and a number of other attractions.

Parking is located across in garage across the street and can be a pain in the bottom.

The hotel staff seems friendly, but is not overly helpful, at least later at night. While I prefer to carry my own luggage to my room, I was surprised that none of the four staff available attempted to offer. Great for me, not so great for everyone else.

Rooms are sized well, but there are some fairly bad views (i.e. other hotels next door). The decor is a modern for a Hilton in the US (where so many haven't been so much as painted since 1982).

Expect a very nice breakfast. The executive lounge runs on awkward hours, which has become par for the course at Hiltons.

Room Tip: Pay for a better room and ask for a high floor.
See more room tips
  • Stayed December 2011, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Mark Sugars, Manager at Hilton St. Louis Downtown, responded to this review
11 January 2012
Thank you for your review. We are pleased you enjoyed your stay with us here in St. Louis. Our boutique hotel provides full individual service and can meet the needs of our guests. We are limited on views of the city but we will be happy to find the perfect room location while staying with us. Thank you for your business and we hope you will choose our hotel again the next time you travel to St. Louis.
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Cincinnati, Ohio
Senior Contributor
39 reviews 39 reviews
Reviews in 34 cities Reviews in 34 cities
40 helpful votes 40 helpful votes
“Good Location”
4 of 5 stars Reviewed 3 January 2012

Had a great time at this hotel. Lobby was very nice and the location was perfect. It was smack dab in the middle of all the attractions. It was just a few blocks from the arch, lacledes landing, the casino and both stadiums. We walked everywhere. The rooms were on par for a four star hotel but nothing ourstanding. I would recommend.

Stayed January 2012, travelled as a couple
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Mark Sugars, Manager at Hilton St. Louis Downtown, responded to this review
4 January 2012
Thank you for your review. We are happy to read you enjoyed your recent stay with us here in St. Louis. Our location make us perfect for any visitor coming to the city.
Thank you for your business and Happy New Year from all of us at Hilton St. Louis Downtown.
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Kansas City, Missouri
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Great stay at the Hilton-close to Arch”
4 of 5 stars Reviewed 1 January 2012

For a two night stay, very close to the Arch this was a great hotel. We booked the hotel for $65/night on hotwire. Be advised there is no pool. Only a hot tub. It was still fun for the kids. Parking was $19/day, but you have a card which allows you to go in and out as many times as you need during your stay. The room was clean, but a little small for a family of 5. Location is close to freeway and within walking distance of the baseball stadium.

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark Sugars, Manager at Hilton St. Louis Downtown, responded to this review
4 January 2012
Thank you for your review. We are pleased you enjoyed your stay with us. You are correct, our views are limited since the building was constructed in 1890 but we have some options if a view is important to your stay. Anyone at the front desk will be happy to find the perfect room to meet your needs. Thank you for your business and we hope you will choose our hotel again in the New Year!!
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Additional Information about Hilton St. Louis Downtown

  • Hilton St Louis Downtown
  • Hilton Saint Louis
  • Saint Louis Hilton
Address: 400 Olive Street, MO 63102
Price range (per night):* INR6,576 - 12,929

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