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Sheraton City Center St. Louis – reviews, photos

3.5 of 5
400 South 14th Street, MO 63103
Hotel amenities
Sheraton City Center St. Louis
Sheraton City Center St. Louis
Sheraton City Center St. Louis
Sheraton City Center St. Louis
Sheraton City Center St. Louis
Sheraton City Center St. Louis
Ranked #53 of 120 hotels in Saint Louis
3.5 of 5 stars 341 Reviews
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341 reviews from our community

What travellers say about this hotel
  • Very nice(18)
  • Friendly and helpful(11)
  • Great location(10)
  • Union station(8)
  • Room service(8)
  • Busch Stadium(7)
  • Front desk staff(6)
  • Club level(6)
  • Blues hockey game(4)
Traveller rating
    92
    120
    60
    44
    25
Only show reviews for Family (98) | Couples (85) | Business (82)
Date Rating
Decatur
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Poor customer relations”
1 of 5 stars Reviewed 5 February 2012

We definitely will not stay here again! We were awaken at 3am by someone trying to open our door and saying that they were the police. Its a good thing we put the security latch on because they about scared us to death! It turns out that a toddler was roaming the halls and they were trying to find out what room he or she came from. That was fine but we did not check in with any children so we didn't feel that it was necessary to bother us! We wanted a nice and restful getaway for my husbands birthday but that was spoiled! We will not be back! Thanks a lot.

Room Tip: Choose another hotel
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  • Stayed February 2012, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Tina T about Sheraton City Center St. Louis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rob kravitz, General Manager at Sheraton City Center St. Louis, responded to this review
7 February 2012
First and foremost I do apologize that your birthday get away was interrupted by this incident. I do regret that the lost child resulted in a late night search through out your guest room floor which in fact disturbed your sleep. While this was inconvenient the hotel did react in a manner that insured that the lost child was safely reunited with his parents.

I appreciate your feedback and hope that you understand that this is not a normal occurrence. We do hope to welcome you back at another time.

R Kravitz
General Manager
st.louis@sheraton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“May have been great once...”
2 of 5 stars Reviewed 30 January 2012

This hotel may have been great once...however, the facility appears very outdated and does not live up to the Sheraton / Starwood brand. Customer service was lacking and I didn't even get my requested wake-up call. I would not recommend anyone to stay in this hotel (if you must stay downtown, I recommend the Westin instead) and will not reserve here again.

  • Stayed December 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask SleeplessFromSeattle about Sheraton City Center St. Louis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rob kravitz, General Manager at Sheraton City Center St. Louis, responded to this review
3 February 2012
I am very sorry that you did not enjoy your experience with us. I have shared your thoughts with the opertions team so that they are informed about your stay. While we do have some areas that need to be updated I am disappointed that you did not find our service acceptable. We will always welcome you back so that you can see that your issues with our service are not the norm.

RKravitz
General Manager
St. louis@sheraton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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7 helpful votes 7 helpful votes
“Great Surprise”
5 of 5 stars Reviewed 30 January 2012

Stayed one night here for business but it had lots to offer. Great bar/restaurant atmosphere with the hockey crowd before and after the Blues game. It is accross the street(diagonal) from Scottrade Center, I actually was able to get tix to the hockey game the night I was there. The Suite was perfect and clean and the staff was very friendly. They have a shuttle that will take you to restaurants and the casino if you wish to venture out and not have to worry about public transportation. Train and bus stations are across the street from the hotel.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask PECCruiser about Sheraton City Center St. Louis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rob kravitz, General Manager at Sheraton City Center St. Louis, responded to this review
3 February 2012
Thank you for posting your comments. I am glad that you enjoyed your stay and that you enjoyed our location across from The Scott Trade Center. We are also close to Busch Stadium if you are a baseball fan.

We hope to see you back soon.

R Kravitz
General Manager
St. Louis@sheraton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, AZ
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Good Stay”
4 of 5 stars Reviewed 21 January 2012
1
person found this review helpful

Next to Amtrak station, beds were comfortable, nice gym, and good food!

  • Stayed January 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask biztraveler2113 about Sheraton City Center St. Louis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rob kravitz, General Manager at Sheraton City Center St. Louis, responded to this review
3 February 2012
Thank you. Please join us again soon.

R Kravitz
General Manager
St. Louis@sheraton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
IL
Contributor
16 reviews 16 reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
“Perfect hotel for our weekend!”
4 of 5 stars Reviewed 18 January 2012

This wasn't our first choice for hotel but had a very better rate then others we were looking at...but what a nice surprise! Easy to find, excellent location, very nice hotel! We were able to walk 4 blocks north to the City Museum and back to Union Station for dinner before the hockey game at the Scottrade Center. It is also situated across the street from a metro station and the bus line if we had wanted to venture elsewhere. Arch and riverfront would have been a bit of a walk and may have used a taxi for that venture....but that's another weekend!

Room Tip: We guess we had reserved a handicapped room, which was fine except for the wheelchair shower. The w...
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  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by D P for Saint Louis
Ask D P about Sheraton City Center St. Louis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rob kravitz, General Manager at Sheraton City Center St. Louis, responded to this review
3 February 2012
Thank you for your comments. I am glad that you enjoyed the hotel and all that there is to do downtown St. Louis. We look forward to welcoming you back soon.

R Kravitz
General Manager
st.louis@sheraton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Sheraton City Center St. Louis

  • Sheraton Hotel Saint Louis
  • Sheraton Saint Louis
  • Saint Louis Sheraton
Address: 400 South 14th Street, MO 63103
Price range (per night):* INR7,635 - 11,090

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Sheraton City Center St. Louis
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