We stayed here after the World Series game 7 (Go Cards!!!). I had to cancel my reservation and rebook for the next night when the game schedule changed due to rain out. They were very accommodating over the phone, giving me the same rate for the new night, even though the price was going up by the second on hotels.com. They do not have their own parking lot and suggest you park a block away in public parking for $16/day. I consider this a pricey addition to the room price, and an inconvenience, especially when there is a huge event downtown. I called ahead of time and they made no guarantees that parking would be available for their guests. This is not good customer service. They were very busy when we arrived at check-in time, only a few hours before game start, but they seemed to have all hand on deck and looked to be as accommodating as possible. We had no problems checking in or will our reservation and our room was ready as expected. The bad part of our experience started when we entered our room and it smelled as if someone was smoking, as if an actual cigarette was burning in the room! It was terrible and overwhelming so much that I was worried our clothes would begin to stink if we stayed in there too long. And it was a non-smoking room. Clearly, some disrespectful person had stayed in there the previous night. Making things worse, the windows did not open. Aside from that, our King with a sleeper sofa room was very spacious. It had two televisions, plenty of sitting room and was tastefully decorated. If we were not there only to go to the game and then party after and had plans to spend any time in the room or had bad allergies, the cigarette stench in the room would've been a major problem. Upon check-out the manager apologized for our inconvenience and gave us a discount on our final bill.
Room Tip: Getting a sleeper sofa room is only $10 more and adds a lot of space and sitting room.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
17 November 2011
Dear Guest,
Thank you for sharing your experience of you visit with us here at the Mayfair. As you know our hotel is fully non-smoking, but occasionally we have insensitive guests who violate our policy. However upon check-out rooms that have an odor are taken out of service and thoroughly cleaned and deodorized. Obviously this did not occur with your room, and for this I heartily apologize. I will re-visit our policy with our housekeeping department in an effort to make sure this does not occur in the future.
Aside from that experience, we are truly delighted that you enjoyed your visit to St.Louis to share in the Cards victory, and should your travels bring you back to town we hope to have you back as our guests, (smoke-free room this time...promise!)
Warmly,
Peter Arscott
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC