I rated this hotel well because of the incredibly friendly staff! You would be hard pressed to find nicer folks. To a person, everyone I came in contact with was very helpful and pleasant. What a refreshing change! The hotel itself is nice enough; the elevator configuration seemed to confuse a few folks. One bank of elevators only goes to certain upper floors, but once you figure that out it's all good. The rooms were nicely decorated, but unless you pay extra for an Arch view, you're probably going to be looking out at another building. The walls are pretty thin; you can definitely hear conversations going on in the next room or hallway. But given the terrific location right across from the Arch, I'd stay there again. The staff was also great about directing us to off-site parking which was only $3/day on the weekends (vs. $20 at the hotel). It's just a couple of blocks away, and I thought it was worth the inconvenience to park there. One day I decided I'd just self-park at the hotel since I was checking out the following day. Signs there indicated the lot was full, so I went to the off-site lot instead. Later others in my party told me "the sign always says it's full, but there are spaces". Ah, good to know! I did get a chance to use the gym facilities at the hotel, and I have to say they were excellent! So take your workout clothes along if you go to St. Louis!

We stayed at the hotel for a quick get away weekend. The location was great. We loved our partial view of the Arch. The sports bar was busy and had a great selection of draft beers. The bartenders were very friendly. We didn't try the food because we were looking forward to finding some fun local spots. The room didn't have any wasted space, but we didn't need much anyway. The bed was extremely comfortable. The decor of the bath and bedroom was contemporary and very relaxing. When we checked in we asked to switch to a king bedroom and the staff quickly accommodated our request. It was a fun weekend all around.

I recently stayed here and everything went great. Zach at the front desk was very helpful. The hotel itself was really nice. Fantastic downtown location. Bed was comfortable, big television and a fridge were plusses. Being able to get a good view of the Arch from the window was icing on the cake. The only drawback was the price of parking there but if you drive a block away to Mansion House garage, you can save lots of money by paying just $3-$5 (depending on the night). This garage, however, is a bit of a maze!

Multiple reviews list the Hyatt as a 'four-star' hotel, and after staying in this behemoth of a downtown accommodation, I can certainly understand why.

For starters, I can't commend the Hyatt Regency enough on its level of service. Checking in here can be a bit overwhelming if you're coming to St. Louis on a game weekend like I did. The lobby was insanely crowded, but helpful concierge pointed the way to the front desk without me having to ask and that was much appreciated. Alayna made me feel welcome with her courtesy and professionalism. It was also nice to be greeted in passing by staff during my stay. Although I had some billing discrepancies upon check-out, the matter was resolved with competence and courtesy from the front desk. Hyatt knows how to keep its business.

Although the internet price ($13) was a turn-off, Alayna informed me upon check-in that if I signed up for Hyatt's rewards program, I would receive free internet for a night and coffee vouchers at the very handy Starbucks in the lobby. I signed up and didn't have the same costly experience as others here; you may want to inquire about the program when visiting.

My fifteenth-floor double-bed room was spacious, stylish and in some aspects--peaceful. The design of the room is accented by modern features such as a large, flat-screen TV, tufted headboards, sleek lighting and a rectangular sink in the bathroom. I was a huge fan of the bathroom here. Instead of the usual obnoxiously bright overheads, the lighting in here was dim--yet effective. With a small bamboo plant on the counter and a rainhead shower (definite thumbs up), the calming design of the bathroom was apparent. The soaps and shampoos provided had some of the best scents I've ever found in a hotel. The bed itself was comfortable, accented with a cozy down comforter and multiple pillows. I slept well. An ergonomic desk chair was a nice feature, along with a small reading chair and table near the window. Room climate is controlled by a responsive digital theromostat.

Only a couple of issues made my stay less than perfect. Although I had both the venetian cloth blinds and the blackout shade closed, there was a noticeable draft in the room. I had to set the thermostat on 78 degrees to be comfortable, and I usually do not need the heat set that high to get warm. I think the windows may be in need of replacement, because I also heard some traffic noise from the street and interstate adjacent to the Hyatt--fifteen floors below. I agree with other reviews that the walls are thin here, but that wasn't problematic for me during my stay.

My only other problem existed beyond Hyatt's control, and that was my choice to pay the $3 per day weekend fee to Mansion House parking next door. Although I usually look for the cheaper option where parking is concerned, I would urge the visitor to self-park ($20 per night) with the Hyatt. Mansion House's parking garage is frustrating, disorienting, tight and even a little scary in places. There are no elevators, multiple differing exit signs are confusing and auto/pedestrian-shared roadways are a nightmare for people trying to get to their hotels. Do yourself a favor (especially if you have trouble walking or have a poor sense of direction) and pay the extra to park at the Hyatt.

If you're looking for a comfortable, stylish room in a hotel with three restaurants and a Starbucks in downtown St. Louis with fantastic proximity to the stadium, Gateway Arch and other attractions, you've found the right place. Hyatt Regency is worth your business.