I stayed here two nights on business, and even though I'd heard good things about the Drury chain and had good experiences with the chain a few years ago, I was NOT impressed with this particular property. It is sorely in need of renovation (which, to be fair, appears to be underway) and could use an upgrade on the service front, too.

When I made my reservation for a King suite, I was very clear in the reservation about my desire for a room on a higher floor. Upon check-in, that clearly expressed preference was ignored -- my room was on the hotel's first floor, with windows right on the parking lot (in fact, the bedroom window of my suite was huge and directly on the parking lot, which required me to keep the privacy curtains shut for the duration of my stay if I wanted to prevent headlights from shining in my room or have any sense of privacy). When I noted the preference I'd expressed in my reservation, the staff member shrugged his shoulders and offered no apology for the preference being completely ignored. When I asked if there was a room on another floor (even expressing a willingness to be in a room with two queen beds OR a non-suite), the staff member simply said, "we're full" and didn't even bother to check the room inventory on the computer. While I cannot verify whether the hotel was full or not, my check-in was relatively early in the day, so I am fairly confident that the staff member could have found me a room on a higher floor and put a person who'd noted no floor preference in my first floor room. Similarly, the staff member could have put me in a regular room (as I said I would be happy to do) and upgraded a person with a reservation for a non-suite to my room. Overall, he gave the distinct impression that he just wasn't interested in investing much effort on finding something that might be to my satisfaction.

Do not reserve a suite at this hotel. My "suite" was a joke. It was essentially no larger or nicer than a standard room; in essence, a regularly-sized hotel room was just carved in half with a wall. The living room was tiny, with the television (a huge old non-flat screen TV) placed at a 90-degree angle to the couch. While everything in the room was clean, the room's decor -- carpet, lamps, furniture -- was TIRED: worn around the edges, dated, faded. Also, the room barely had any plugs; to plug in my cell phone, I had to move a night stand and unplug a lamp. That drives me crazy; this hotel, at least in its pre-renovation state, simply does not meet the needs of today's business traveler.

The hotel's breakfast was fine (save for disgusting coffee). It also offers a complimentary "5:30 kickback." While the gesture of a manager's reception is nice, for anyone watching his/her eating habits, the kickback was a nightmare -- the choices were tortilla chips with a gloppy 'cheese' substance, hot dogs, chicken tenders, etc.

I'm not sure if there are better options in St. Joseph or not, but when business brings me back to town, you can be sure I'll check-out the other options before returning to the Drury Inn. Very disappointing overall. Let's hope it gets a little better as the sorely-needed renovation continues. I'd also like to see them renovate the attitude of the front desk staff.

We just stayed here last weekend. We stayed here at least five or six times last year. We couldn't stay here two week ago, as you were all booked up. Where we stayed was awful! It was so nice coming back here, it just reaffirmed what a wonderful experience it to stay here. The hot tub is hot, the beds are comfortable and there is non stop food being provided. We travel and stay at hotels every weekend during volleyball season. Your stay is always the most pleasant. The staff is always sweet and very accommodating. You always try to be part of the solution and not part of the problem. You are leaps and bounds ahead of the rest in customer service. Thank you! So refreshing. Every hotel owner should stay with you so you can show them how it should be done. Thanks again.

We stayed here 5 nights for a family reunion. Our group rented 3 rooms. 1 room did have a slow draining tub, but once notified the staff took care of it quickly, at the guests' convenience and were very apologetic. The General Manager was great. Very friendly young woman, she went around and greeted people every morning at breakfast. The breakfast was good, just as they list on their website. Also nice to have a cocktail or wine in the evening and some appetizer type foods. Our room was good sized, very clean and comfortable. I would definitely stay here again. Also, the restaurant next door - Bandanas had good BBQ.

We arrived around 9pm and just took a chance on the Drury as we had just left the Drury Broadview in Wichita earlier that day. This hotel is much older, but the service is nice and the room was clean. The bed was nice (all they had left was doubles, so it was small, but "just right") and linens and facilities were very clean. We did not use the pool, and like most hotels with indoor pools, the first floor did have a chlorine smell - but not where the food was served. As this was only our second trip to a Drury we were amazed at how fantastic their breakfast fare is - and the people who serve you are very kind. Since Drury Wichita was only 5 weeks old it is unfair to compare the two hotels - but it is fair to say that we would choose the Drury chain as our first choice in the future after these two experiences.