Stayed here for 10 days while visiting the USA from the UK to attend my son's wedding in St. Charles. I chose this hotel because of the price and the facilities it offered. From the moment my wife and I entered the lobby, we realised we had made a good choice. Not only the was the room better than we expected, but the staff were all very friendly, helpful and polite. Well done Mr Patel, you have a great hotel there. Next time we visit St Charles, yours will be our only choice.

Was in St. Louis for a few days over the Summer as part of a short road trip through a few states and ended up staying at this hotel, which despite not being our first choice actually turned out to be higher quality for about half the price of the other hotel we visited. The staff were all very friendly and, not knowing the local area, advised us of several nearby restaurants. The one we ended up at (Texas Roadhouse) served the most delicious steak I have ever tasted, and the staff of the hotel even gave us a 15% off voucher for our meal!

As well as the excellent accommodation for our 4-person room, we also required a one-person disabled room for my grandmother. They provided us with two adjoining rooms on the bottom floor, and the disabled room featured handrails in all the places that my grandmother would usually struggle. This was a huge relief after staying in a small motel that didn't include a single disabled room the night before.

All in all, our stay at America's Best Value Inn St. Louis was one of the nicest of the entire trip, and there's not much I could suggest be improved.

My husband and I came to St. Charles for a little anniversary get-away. Robert at the front desk was polite and accommodating. We paid over $120 including because I really wanted a room with a jacuzzi bathtub. The room was fine, as was the bathroom. However, when I ran the water for a bath I could feel a ring of dirt/soap scum around the tub. The housekeeping staff was gone for the day, so Robert apologized nicely and gave me supplies with which I cleaned my own tub! (Could have stayed home and done that!) The light in the bathroom made an awful buzzing sound all night and the breakfast was not good at all. When I checked out I told the manager about my experience and he and a woman I assume was his wife said the room had been cleaned. Not only did he not offer any refund at all, he also didn't offer an apology, and acted as if I must be lying! He handed me my bill without a word, not even a thank you for staying here. $120 is still a lot of money to me, and I didn't pay it to clean my own tub and be treated rudely.

I recently stayed there for a weekend and called to a second room since we had a party of five. Originally I asked for a roll-away but they informed me they did not do that, which wasn't a problem as I wanted a second room anyways. The lady did not believe me when I said there would be 2 in my room and the other room under my friend's name would have 3. She informed me that I was lying to her (I was NOT!) and she couldn't book the room because she thought there would be 5 people in the room then hung up on me! I was shocked but I didn't want our party to stay at 2 different hotels so I called back the next day and talked to a new person, a man. He also told me that I wasn't allowed to book there because they thought I would have 5 people in my room and to find a new hotel. I could not believe it- it sounds too unreal but I assure you, this is exactly what happened. So, another member of our party booked a room there on-line. We were given a smoking room and when asked if we could have a non-smoking we were told that we could not and to take what we get for booking a room on a discounted site. We later asked a different guy who informed us he would lose his job if he gave us a non-smoking room! I have never been treated so rudely and will never stay there again. I wouldn't have this time if there wasn't a large party we were with and didn't want to complicate things by staying at a different hotel. I was always very pleasant on the phone and didn't raise my voice but I am just shocked at the rudeness of the staff. Do yourself a favor and go somewhere else.