Should I begin with the absolutely atrocious service? Or maybe the feces on the wall in the bathroom? The black mold taking over the bathroom sink overflow drain? The filth of indeterminate origin in the bathtub? The unusable shower curtain that did not fit the handicapped tub? The spiders dropping from the ceiling?

We booked in advance, with supposed "discounted" special event group rate. ($95 plus tax. Not sure about "discount") Upon check-in, we went to our room. Key cards worked great, and let us into a room in which OTHER GUESTS WERE ALREADY STAYING!

We returned to the desk, where the clerk seemed to have some sort of intellectual disability. She could not understand who was in "our" room, so called the room and asked, "May I ask who is in this room?" She proceeded, "Who checked you into this room? You are not in the right room!" She continued to tell them what room they were "supposed" to be in, and began to tell them they would have to move.

OMFG. As it turned out, we happened to be acquainted with the room's occupants, who were attending the same special event. One member of their party happened upon us at the desk, and we marveled together at the spectacle of this one-person cluster. (It takes tremendous talent to create a CF of one.)

The clerk continued to tell us that the other party would HAVE to move, because the hotel was sold out. Uh, pardon me, Einstein, is the other party's intended room not free? Woooooow.

A sheepish apology and a lot of hassle was all we got. No offer to make things better, since our room was prepaid. (I imagine attempting a bill adjustment might have cause a cerebral hemorrhage, based on her cognitive ability.)

We were stuck in a dirty handicapped room that must have been the most inconveniently "accessible" room ever designed. Anyone in a wheelchair would have had multiple difficulties in that room, like crawling under the table to reach the only electrical outlet for electronics or the iron included in the room. Anyone not in a wheelchair could look forward to playing limbo in an attempt to shower. Even at its highest setting, the showerhead was two inches too low for a person only 5'7".

If you'll be drinking yourself into oblivion at the convention center across the parking lot, this is a great choice of hotel for you. You won't endanger anyone by driving drunk, and you won't notice how bad this property is. Otherwise, avoid at all costs. Plenty of other choices nearby that could not be worse.

I recently stayed at the Comfort Inn and Suites on a business trip and am so happy I chose it. Comparable hotels across the river in St. Charles County were $40-$60 more per night (I paid $67 with taxes), and many would not have been suites. The hotel was very clean and fresh, and the room was very large. The staff were all very pleasant and helpful. Breakfast in the morning was much better than I've come to expect from most comparable hotels - waffles, (good) eggs, and bacon! Business took me to West County, which was an easy drive in the morning. I would definitely come back and will be putting more of our company's people up here. Make sure you make it the short few blocks to the Historic downtown of St. Charles.

Visited Main St in St Charles. Hotel was close. Breakfast was good, pool was clean and staff were very helpful an nice. Room was spacious and clean. Would stay again and recommend to friends.

Came here for a long weekend for a girls weekend getaway trip. This hotel is very nice. The rooms are great. We had two full size beds and a fold out couch. It was also great that there was a sink in the bathroom and another out in the kitchenette area. Had a good sized mini fridge to keep things cold. The breakfast was very good. Staff was always helpful and this hotel is VERY close to the Ameristar Casino. I would guess half a mile. We walked back and forth. Also very convenient to Interstate 70 and a few miles from downtown St. Charles. What a beautiful city to visit. Thanks for a great stay, we will be back.