We had stayed here before, and it was wonderful. I realize with the flooding this year, as well as the economy, casinos have had to cut corners also. The beds used to be so comfy, but are showing signs of sagging. The grease chunks on the floor of the sunken living room, were a sign the maids arn't up to par, and the used coffee filter in the coffee pot, just added to the situation. The rooms are nice, as they have TV even in the double vanity bathroom. There is a walk in glass shower and a huge tub, to make everyone happy. The hotel desk people were very accomadating, and moved us to a lower floor due to my husbands problem with elevators.
Room Tip: If possible, ask for a riverview room, as these are wonderful first thing in the morning. You can si...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
29 September 2011
Thanks for taking the time to post a review of your recent stay in St Charles. We apologize that your room did not meet our normal high standards. We always aim to provide the best quality to all of our guests all of the time. I'm glad that we were able to get you moved to a lower floor to accommodate your husband's wishes. I hope you'll find an opportunity to visit us again so that we can offer a better experience for you and your husband.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC