I recently stayed at the Dogwood for the first time and it was quite a thrill! The room was nice and very clean. It has a direct entry from outside which I don't consider to be the safest option, but you have a walk through room to a set of sliding glass doors and an outdoor patio or deck overlooking the pool and hot tub. Very nice! The beds were comfortable, but cheap linens and pillows are to be expected.
The staff was very friendly. My only problem was that they didn't want to give me the free breakfast that I thought was included when I made the reservation. They told me that the free breakfast was not included in the dirt cheap rate that I booked. I agreed since I had indeed booked a dirt cheap rate, but I went back to the room and looked it up on-line and the listing did include a breakfast. I went back to the office and explained what I found and told them that I wasn't asking for breakfast if it truly wasn't included, but that they needed to know that the website and reservation system stated that breakfast was included. That's when the floodgates of comical weak excuses opened up. First they told me that booking the room through an on-line source was the cause of the error. I told them I booked it through their own website. Then they said it was the fault of the website design/host. I said. "OK" I really didn't want anything I wasn't entitled to. The clerk (owner?) offered to give me free breakfast passes anyway but insisted I wasn't entitled to them even though she looked it up on-line and found what I was telling her was true. I reluctantly agreed to take the passes and then she apologized for not remembering how many were in my party. When I told her "three" I thought she was going to faint. I made the mistake of volunteering that it was one adult and two children and she jumped at the chance to tell me that children were not entitled to a free breakfast and a single breakfast pass was flung into my hands before I could begin to chuckle at the ridiculousness of the entire encounter.
I had already reviewed the menu in the room and decided that I was going to have breakfast at their restaurant even if I had to pay for it. The most expensive thing on the menu was Eggs Benedict with coffee and hash browns for $7.95! Everything else was $5.95 or less. They bragged about how everything was made in their own restaurant and how good it was. I believed them.
I went to the restaurant and I was not at all disappointed. Great breakfast. That's when I found out there are breakfast passes and then there are express breakfast passes. Of course, I had the express pass and it was only good for a few items on the menu that were priced at $3.99. I had another chuckle about this and how insane this woman was that I not get 10 cents more than what SHE thought I was entitled to.
I travel to the lake area about 6 times a year and I look forward to staying at the Dogwood again. At the very least I will stay close by and have breakfast there every morning!
- Dogwood Hills Hotel
