This hotel is causing a BAD name for all "Quality" Inns. I read the reviews and was hesitant about booking, but my son's college soccer team was staying there and since I do not get to see him much now that he is away at college I went ahead with the booking because I wanted to spend some time with him. Upon check in the loby was fine and I thought oh this isn't as bad as the reviews. BUT upon going up to our room, within 5 minutes of us being in the room, my husband's legs were black and covered with FLEAS!!! I was in the restroom and thought he was joking, but upon stepping out of the bathroom I had the same problem!! We immediately went down and told them to cancel our reservation and we were going elsewhere. Hard telling what other kind of BUGS were in the room! This ruined our whole trip and since my son was with the team, he could not go to a different hotel and had to stay in the disgusting place and we did not get to visit at all! I will now be leary of ANY hotel that is a "Quality" LOL Inn!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
18 October 2011
Dear Kellison3,
Thank you so much for choosing at the Quality Inn Westport. I am sorry to hear you did not have a good experience and greatly hope that this issue was brought to the attention of management to be immediately resolved. We do take these complaints very serious and would have taken action right away to make sure the problem is taken care of. This by no means is a normal occurance and management has since researched to follow up with the room in question. Thank you for bringing this to our attention.
Sincerely,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC