This was my first stay in the Doubletree at Westport. Let me start off by saying this is not a bad hotel.
I choose this property because frankly I was getting bored with my regular St Louis property and wanted a change of views so to speak. So the good, the bed is comfortable and the sheets were a high thread count. This was tempered by the mattress which was obviously a lower grade with a pad over the top. The room service was fast and tasty. No complaints at all there. There is plenty of parking and the lot is well lit.
So some bad things, the hotel is sort of in the middle of nowhere. It is not near the Central West End which in the Hilton website description it sort of leads the reader to believe. It is close to I-270 but it is not easy to get to the property from the Interstate. The building is a big concrete box and during the last remodel, which seems to have been fairly recent, they went for a contemprary look. This aesthetic makes it feel cold and uninviting. The addition of granite is nice but it just looks like it was done as an after-thought and the furniture is too Ikea-ish. The soundproofing is typical of properties of this era and can be spotty. I was initially next to a family with small kids and I asked the front desk if they had another room open. They did and I was moved right away. I was happy for the transfer. Let me state that Adam at the front desk did a great job fixing that issue.
The one thing that I did notice which made the difference between average and above average were cleanliness issues. I noticed in the morning in better light that carpet was stained and there were toenails under the desk.
I understand that it is not easy cleaning a hotel room. I really believe the hardest job besides being a migrant labrorer is being a house keeper in a hotel. It is a thankless job and I know they get busy. BUT it is the job of someone to go back in and spot check the room. Stains on the carpet in the winter in the midwest happen. Toenails are not cool and should not happen.
That being said the staff was friendly and everyone deserves a second chance. I will give this property another shot. If you are looking for a 4 star this is not quite there but it is a SOLID 3 star property. If you are looking for CWE this is not it but if work is taking you to West County in the STL metro give it a shot. Thanks for reading.
- Doubletree Saint Louis
- Doubletree St Louis
