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Sheraton Westport Chalet Hotel St. Louis – reviews, photos

3.5 of 5
191 Westport Plaza, Maryland Heights, MO 63146
Hotel amenities
Sheraton Westport Chalet Hotel St. Louis
Sheraton Westport Chalet Hotel St. Louis
Sheraton Westport Chalet Hotel St. Louis
Sheraton Westport Chalet Hotel St. Louis
Sheraton Westport Chalet Hotel St. Louis
Sheraton Westport Chalet Hotel St. Louis
3.5 of 5 stars 125 Reviews
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125 reviews from our community

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Traveller rating
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Date Rating
Des Moines, Iowa, United States
1 review
“Great employees”
3 of 5 stars Reviewed 9 February 2012

The hotel in and of itself is decent. I stayed during the week and it's mostly business travelers. Beds and rooms are good. I will say that I expected a little bit better beds for the Club Level but that's ok. The walls are super thin. Unfortunately I was on the 6th floor so whatever was above me (fan?) runs on a cycle outside. That was a annoying. I would have changed rooms but I was already unpacked and settled in.

The best part of the experience was Revelyn Nuestro, my housekeeping person. I inadvertantly left money on the floor or something. She was so kind as to pick it up and leave it on my couch. I would have never known that I was missing $20. What a great, honest employee! I've traveled sometimes 300 nights a year. You don't run into many of these types very often. Thank you Revelyn!

Nathan

Room Tip: don't take the 6th floor by the elevator.
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  • Stayed February 2012, travelled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Nathan D about Sheraton Westport Chalet Hotel St. Louis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gina Fayek, Front Office Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review
11 February 2012
Dear Valued Guest,

Thank you for taking the time to give us your feedback & inform us about the honesty of our housekeeper this makes all of us here at the Sheraton Westport Proud.

I apologize that the beds were not to your statisfaction, the beds in guest rooms are the Sheraton Sweet Sleeper bed per Starwood standards

Thank You again for your time

We look forward to connecting with you in the future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Webster, Indiana, United States
1 review
“Awesome.......”
5 of 5 stars Reviewed 8 February 2012

Every year we are there for the Gateway of America toy show. The two gals in the dining, Sherri and Shelly ALWAYS remember us and greet us like we are family. At the front desk Sarra and Angie went above and beyond for us. It was a great stay again!!!! Thank-you!

Room Tip: Take your own bible, as there was not one in our room.
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  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Jan B about Sheraton Westport Chalet Hotel St. Louis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gina Fayek, Front Office Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review
10 February 2012
Dear Valued Guest,

I would like to thank you for your posstive comments regarding our property, service & great Staff

I am pleased you found our location ideal during your time in St. Louis

We enjoy having your group here every year & look forward to your next visit
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Saint Louis, Missouri, United States
1 review
“great place to stay”
5 of 5 stars Reviewed 2 February 2012

me and my wife stayed there and had a great stay sherri the hostess was great she remember our names and was very pleasent. and the frony desk girl i think gina was also helpful. the remolded room were more than i exspected will come back and stay again.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Rusty H about Sheraton Westport Chalet Hotel St. Louis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gina Fayek, Front Office Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review
6 February 2012
Dear Valued Guest,

I would like to thank you for your positive comments regarding helpfulness of staff.

We are also pleased that you found our location ideal during your time in the area & the newly remodled rooms hotel complete a multi million dollar reservation in April 2011

Looking forward to connecting with you in the future

Thank You again
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Saint Louis, Missouri
1 review
“Feels Like Going Home”
5 of 5 stars Reviewed 1 February 2012

We've been using this hotel for a number of years. The staff and sales manager Nancy Masterson make our events an extremely pleasant experience. On the outside chance that something arises from any of our 600 attendees, Nancy and her team are quick to respond and keep everything moving flawlessly. We'll keep coming back because of that and we feel like we're coming home each year. If you're looking for a talented, experienced staff, excellent facilities and a good value, I can't give them high enough praises!!!

  • Stayed September 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Bud W about Sheraton Westport Chalet Hotel St. Louis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gina Fayek, Front Office Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review
3 February 2012
Dear Valued Guest,

It's with honor to serve your group we love having you guys here & truly enjoy connecting with each & everyone of the members

Pleased to hear that the staff & Nancy Masterson have met your expectations & you enjoy your stay with us

Looking forward to your next meeting

Thank you
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Saint Louis, Missouri
1 review
“Great for Conferences”
4 of 5 stars Reviewed 1 February 2012

I've worked with the Sheraton Westport staff for a few years now in planning conferences and they have always gone above and beyond to meet all of our needs and help our events run smoothly. Nancy Masterson has been my main point of contact in booking hotels and I each time we meet I come away feeling like she has done everything she can to get me the best rates and the best hotel to fit my particular event. She makes an effort to understand the purpose of my event and type of registrants coming and thinks outside the box to make it special. I would highly recommend working with the Sheraton Westport hotels in any major events you may plan on having.

Room Tip: I personally like rooms in the tower compared to the side wing. The tower rooms have an easy elevato...
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  • Stayed October 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask naescott about Sheraton Westport Chalet Hotel St. Louis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gina Fayek, Front Office Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this review
6 February 2012
Dear Valued Guest,

Thank you for your kind review. We are pleased that our Sales Manager Nancy M. has gone above & beyond to reach your expectations.

We strive to make every guest feel like they are at home away from home & its with feedback from our guests that we continue to grow & provide great customer service

We look forward to seeing you during your next visit to St. Louis

Thank You again
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Additional Information about Sheraton Westport Chalet Hotel St. Louis

  • Saint Louis Sheraton
  • Sheraton Saint Louis
Address: 191 Westport Plaza, Maryland Heights, MO 63146
Price range (per night):* INR5,983 - 10,122

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